Who will be my main point of contact moving forward?
All customers will continue to work with their account manager and their customer success/renewal managers. And you can always reach us via APMsales@dynatrace.com.
Does the way I get support when I have an issue change?
No. Dynatrace customers will continue to leverage the Dynatrace community at http://community.dynatrace.com. Keynote customers will continue to report issues at https://support.keynote.com. In the next few months, you will hear more about how the support portals will merge over time allowing both companies to take advantage of the larger combined customer community and fuller set of product and performance management documentation.
Will my level of support change?
No. Both Dynatrace and Keynote customers will continue to enjoy the same level of support that they currently have.
Will my pricing change?
No. Whether you are a Keynote or a Dynatrace customer, your pricing is guaranteed for the term of your contract.
Do I have to sign a new contract?
No, your existing contract remains valid for its term. You will notice some changes when you renew your contract; for instance, for Keynote customers, the company name on the renewal will be Dynatrace.
Does the Tax ID change?
If you are a Keynote customer, you will be notified shortly with the new Tax ID. In the meantime, if you need Tax ID information, please email Robyn.Cole@keynote.com.
I use Keynote synthetic monitoring. Will I need to migrate my product?
No. You may stay on the Keynote platform.
I use Dynatrace synthetic monitoring. Will I need to migrate my product?
No. You may stay on the Dynatrace platform.
Will the product roadmap change? What is on the product roadmap?
Yes. As we combine two organizations, we can each take advantage of capabilities that the other offers. Examples include offering the Insights service on Dynatrace synthetics, and immediate integration of Keynote synthetics with the Dynatrace Application Performance Management platform (Dynatrace APM.) Furthermore, the combination of two engineering organizations enables additional future innovation across both platforms, including a web-based easy-to-use script recorder and smart alarms. Let your account manager know if you’d like to know more about the product roadmap and they will be happy to set up a meeting to review it.
Do I need to convert or change my test scripts?
No. Your test scripts will continue to work on your platform.
Will my reporting portal change?
Will my login change?
No. You will continue to use your existing login. Note that Keynote customers who do not have an email-based login may be asked to change their login to a valid email address.
Will my synthetic monitoring locations change?
We are constantly evaluating new and existing market offers. In fact, Keynote recently announced the availability of four new markets in China. With the new combined company, Dynatrace and Keynote now have the opportunity to combine footprints and offer more new markets to both customer sets, and you can expect to hear more about expanded coverage in the coming months.
As a synthetic customer, how do I learn more about Dynatrace APM solutions?
Your account representative can provide information about the Dynatrace APM platform, as well as how it integrates with either Keynote or Dynatrace synthetic monitoring solutions. You can also find information available under the products section on www.dynatrace.com.
I’m a Keynote synthetic customer and a Dynatrace APM customer – does this merger benefit me? How?
Yes. You can immediately take advantage of an integration between products by adding some headers to your synthetic scripts. Instructions are located here, or you can contact your customer success manager for assistance.
I’m both a Keynote and a Dynatrace synthetic customer. What does this mean for my synthetic monitoring services?
You can continue to use both products as you are doing so today. Innovation on both platforms will include upgraded portal views, a web recorder, and new diagnostic measurement capabilities.
What is the Insights service, and can I leverage it if I am a Dynatrace synthetics customer?
Insights is a performance consulting service that encompasses competitive performance benchmarking, monthly executive presentations analyzing causes of performance problems and highlighting the issues that cause the biggest business impact, and full management of your test scripts and reports. This service is currently available for the Keynote platform, and will be available for Dynatrace synthetic platform customers in Q3 2015.
What about Keynote Mobile Testing?
Keynote Mobile Testing will continue to be offered by the combined company. Further investments in Mobile Testing include recently release integrations to Appium and Microsoft TFS, and a new swappable device platform is coming soon.