Starting December 1, in order to add new devices to your system, you must be on an 8.x version of software. In addition, some older versions of software more than two major releases back are end-of-life also as of that date. Those releases include:
|Product||Release||Release Date||End of Support|
|Monitoring||DeviceAnywhere Monitoring 6.4 (or older)||February 2014 (6.4)||December 1, 2016|
|Keynote Mobile Testing||Keynote Mobile Testing 7.x (or older)||October 2015 (7.4)||December 1, 2016|
Also, many new features are added in each release, so you are missing out on great functionality that makes mobile testing and monitoring easier.
When you are in Mobile Testing Enterprise Studio, select Help > About from the top menu and your software version will be displayed.
You may continue to use your current version, but as of the end-of-life dates listed above, we will no longer provide support for those versions of software. In addition, you will not be able to add new devices to your private cloud system.
You can initiate an upgrade by logging a ticket at http://support.keynote.com or calling us at +1(888) KEY-SYST (539-7978).
We will continue to support your current devices, whether they are based on the new Express platform or not. If a device based on the old platform fails, and you are current on your maintenance or subscription, we will provision a replacement device based on the new platform. Note that any device models that are no longer commercially offered through mobile operators or handset vendors may be replaced with the latest version.
The Express platform supports iOS devices on 8.0 and later, and Android devices on 4.3 and later. Older or other devices will continue to work within the Keynote Mobile Testing platform, but you will not be able to order additional devices that are not supported by the Express platform.
The following features are currently not supported in the Express devices:
If you are currently using any of the above features, please let us know immediately so we can work with you to accommodate your needs.