New Express Devices and Software Support: FAQs

Why do I need to upgrade my Keynote Mobile Testing private cloud?

Starting December 1, in order to add new devices to your system, you must be on an 8.x version of software. In addition, some older versions of software more than two major releases back are end-of-life also as of that date. Those releases include:

Product Release Release Date End of Support
Monitoring DeviceAnywhere Monitoring 6.4 (or older) February 2014 (6.4) December 1, 2016
Keynote Mobile Testing Keynote Mobile Testing 7.x (or older) October 2015 (7.4) December 1, 2016

Also, many new features are added in each release, so you are missing out on great functionality that makes mobile testing and monitoring easier.

How do I find out what version of software I am running?

When you are in Mobile Testing Enterprise Studio, select Help > About from the top menu and your software version will be displayed.

What happens if I stay on my current version of software?

You may continue to use your current version, but as of the end-of-life dates listed above, we will no longer provide support for those versions of software. In addition, you will not be able to add new devices to your private cloud system.

How do I initiate an upgrade?

You can initiate an upgrade by logging a ticket at http://support.keynote.com or calling us at +1(888) KEY-SYST (539-7978).

What happens to my current devices?

We will continue to support your current devices, whether they are based on the new Express platform or not. If a device based on the old platform fails, and you are current on your maintenance or subscription, we will provision a replacement device based on the new platform. Note that any device models that are no longer commercially offered through mobile operators or handset vendors may be replaced with the latest version.

How do I find out what new features are available in the latest releases?

Please see automation release notes and monitoring release notes from the last two releases. For earlier releases, please contact us and we will send you past release notes as well.

What devices are supported?

The Express platform supports iOS devices on 8.0 and later, and Android devices on 4.3 and later. Older or other devices will continue to work within the Keynote Mobile Testing platform, but you will not be able to order additional devices that are not supported by the Express platform.

Are there any features not supported by Express devices that are currently supported today?

The following features are currently not supported in the Express devices:

  • Audio support. The ability to write scripts that include waiting for audio to play, or the ability to interactively hear or play audio to a device.
  • Android secure screen. The ability to remotely view pages that are flag_secure.
  • Self-performed hard resets. You may file a support ticket and we will hard reset the device.

If you are currently using any of the above features, please let us know immediately so we can work with you to accommodate your needs.

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