BBVA Compass Ensures a Better Mobile Experience for its Customers using Keynote’s DeviceAnywhere Platform
- Keynote provides access to hundreds of real mobile devices for BBVA Compass to test their rapidly growing portfolio of mobile apps and services
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BARCELONA, Spain--(BUSINESS WIRE)--Feb. 25, 2013-- Keynote® (Nasdaq: KEYN), the global leader in Internet and mobile cloud testing & monitoring, today announced that BBVA Compass, one of the 15 largest banks in the United States with a leading franchise in the Sunbelt region, has selected Keynote’s DeviceAnywhere platform. BBVA Compass uses DeviceAnywhere to test its rapidly growing portfolio of mobile apps with a large number of mobile devices during the development process to ensure a high level of customer satisfaction in a cost effective manner.
“Mobile apps are an increasingly critical service—and we want to make sure they work flawlessly before they are available to customers,” explained Chris Causey , mobile channel manager at BBVA Compass. “DeviceAnywhere allows us to test our mobile apps with virtually any mobile device without the need to purchase expensive service plans or ship the device to different development centers. With this capability, we can fix glitches early in the development process to reduce costs and improve the customer experience. Prior to implementing Keynote DeviceAnywhere it was challenging to fully and adequately test our applications because we could only test them with a limited number of devices.”
With the DeviceAnywhere platform, companies have the ability to access hundreds of real mobile devices including iOS, Android, Windows, and BlackBerry devices from anywhere in the world. Companies can also utilize a free tool (Test Case Manager) to build, manage, and maintain their test cases all in one, convenient location.
BBVA Compass developed many test cases using the Test Case Manager tool within DeviceAnywhere allowing their team members to capture results for review. These test cases allow them to examine functionality such as checking account balances, looking up transaction histories, paying bills and transferring funds between accounts. Developers also perform ad hoc testing by going through varying sequences of opening windows and tasks to identify the source of errors that occur on one version of a device but not another.
“Using DeviceAnywhere, our customer satisfaction scores have improved steadily because we understand what our customers see and can quickly diagnose problems,” said Causey. “In addition, we’re getting significantly higher ratings for applications that we make available through app stores.”
Development costs are also lower. The company’s development experience backs up estimates that costs are 50 to 200 times higher to fix bug issues as the project life cycle progresses and gets closer to implementation. (Source: “Software Project Survival Guide,” Steve McConnell , Microsoft Press)
In the near future, BBVA Compass plans to expand its use of DeviceAnywhere to its customer service centers. By making available hundreds of mobile devices to customer service agents from all over the U.S. through the Internet, agents will be able to test apps using the same devices customers use so they can replicate what the customer sees and more quickly troubleshoot problems.
“DeviceAnywhere was designed specifically to allow organizations to test mobile apps and websites on any mobile device from any location,” said Rachel Obstler , senior director of product management at Keynote. “BBVA Compass’ use of Device Anywhere for their development and customer support operations is a perfect example of how organizations can use this solution to improve customers’ satisfaction with their mobile solutions.”
To learn more about DeviceAnywhere Free view: http://www.keynotedeviceanywhere.com/da-free-product-overview.html
To learn more about the Keynote DeviceAnywhere platform including DeviceAnywhere Test Center Developer and DeviceAnywhere Test Center Enterprise view: http://www.keynotedeviceanywhere.com/
Keynote® (Nasdaq: KEYN) is the global leader in Internet and mobile cloud testing & monitoring. The company maintains the world’s largest on-demand performance monitoring and testing infrastructure for Web and mobile sites comprised of over 7,000 measurement computers and mobile devices in over 275 locations around the world that enable companies to continuously improve the online and mobile experience. Keynote currently collects over 700 million mobile and Web performance measurements daily and in 2012 was recognized by Forbes as “One of the Best 100 Companies in America” with under one billion in revenue. Known as ‘The Mobile and Internet Performance Authority™,’ Keynote offers three market-leading product platforms:
Keynote Perspective® provides on-demand performance monitoring for enterprise web and mobile sites including online portals, e-commerce sites and B2B sites. Over 2,000 customers rely on Keynote Perspective services to know precisely how their websites, content, and applications perform on actual browsers, networks, and mobile devices.
Keynote DeviceAnywhere® provides the industry's only true cloud-based platform for testing and monitoring the functionality, usability, performance and availability of mobile applications and websites. It's suite of mobile testing solutions is used by over 1,000 mobile developers and enterprises to deliver quality mobile applications and services to the mobile channel.
Keynote SIGOS® offers active end-to-end Quality of Service (QoS) testing and monitoring solutions for mobile, fixed and VoIP communications. Its SITE and Global Roamer products are used by over 200 network operators, content providers, carriers and regulators in over 100 countries worldwide.
Keynote's 4,000 customers represent top Internet and mobile companies and include American Express, AT&T, Disney, eBay, E*TRADE, Expedia, Google, Microsoft, SonyEricsson, T-Mobile and Vodafone. Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at http://www.keynote.com/ or by phone in the U.S. at 1-800-KEYNOTE (1-800-539-6683).
The trademarks or registered trademarks of Keynote Systems, Inc. in the United States and other countries include Keynote®,DataPulse®, Keynote Customer Experience Rankings®, Perspective®, Keynote Red Alert®, Keynote WebEffective®, The Internet Performance Authority®, MyKeynote®, SIGOS®, SITE®, keynote® The Mobile & Internet Performance Authority™, Keynote FlexUse®, Keynote DeviceAnywhere®, Keynote DeviceAnywhere Test Center®, Keynote DemoAnywhere® and Keynote MonitorAnywhere® All related trademarks, trade names, logos, characters, design and trade dress are trademarks or registered trademarks of Keynote Systems, Inc. in the United States and other countries and may not be used without written permission. All other trademarks are the property of their respective owners. © 2013 Keynote Systems, Inc.
Dan Berkowitz, 650-403-3305