Performance and Usability:

Connecting with Customers on the New Internet

It’s not the same Internet it was just a few years ago. Powerful new technologies have added multiple dimensions of interactivity and personalization – and users have quickly raised their expectations for a rich and efficient online experience. Benchmark explores some of the significant trends shaping the new Internet.

Featured Articles

Industry Focus:

It’s a Phone, It’s a Computer, It’s a TV…It’s Where the Future of Mobile is Headed

What best practices are connecting with prospects and customers visiting wireless vendor Web sites?

Abstract | Article

Featured Interview:

Making Sure Blackberry Users Get Their Fix

A Conversation with Zenprise.

Abstract | Article

By The Numbers:

Mobile Performance Indices for US and Europe

Learn the reasons wireless customers visit carrier Web sites.

Chart

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About Benchmark

Benchmark is a monthly publication of Keynote Systems, the global leader in on-demand test and measurement solutions for continuously improving the online experience.

Designed for every executive and manager who is involved in online strategy and execution, Benchmark, features articles and interviews with practitioners that help executives stay abreast of technology and business trends impacting the online customer experience today.