Online Retail

The traditional catalog merchandisers led the charge into online retailing, but now anyone who’s selling anything is scrambling for their piece of the online pie. Consumer habits have evolved from early caution to embracing the Internet as a full-scale shopping — though not always buying — mall. Who has the best sites? How are consumers reacting to new technologies? What’s on the horizon? Let’s go shopping!

Industry Focus: Creating Sites That Sizzle An Overview of Web Performance Monitoring. Abstract | Article

By the Numbers: The Keynote Business Top 40 A weekly performance benchmark that captures the average response time of 40 top sites. Chart

Industry Focus: Electronics Retailing Online: Creating a Hi-Def Customer Experience A look at the Web site index ratings in the hotly contested consumer electronics market. Abstract | Article

Interview: Mirroring the Way that Customers Shop & Buy: The New Panasonic Web Site A conversation with the vice president of e-business for Panasonic Consumer Electronics. Abstract | Article

By the Numbers: Business Impact Drivers - Electronics Find out what matters most to the retail electronics consumer. Chart

Online Retail: The Online Competition for America's Ears & Thumbs What best practices are connecting with prospects and customers visiting wireless vendor Web sites? Abstract | Article

By the Numbers: Looks Aren’t Everything Learn how consumers correlate the home page design of a wireless Web site to the overall brand impact. Chart

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ON YOUR MIND

“Ten years from now, the number one success factor is going to be the ability to create an online experience that is very much like walking through a mall, walking through a store, talking to a virtual salesperson.”

Vik Chaudhary, VP of Product Management & Corporate Development, Keynote Systems