The Keynote Benchmark - The Mobile and Internet Performance Review
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Online Retail
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Online Retail

The traditional catalog merchandisers led the charge into online retailing, but now anyone who’s selling anything is scrambling for their piece of the online pie. Consumer habits have evolved from early caution to embracing the Internet as a full-scale shopping — though not always buying — mall. Who has the best sites? How are consumers reacting to new technologies? What’s on the horizon? Let’s go shopping!

Industry Focus:

2011 Holiday Shopping Soars Online

Online sales grew dramatically again during Thanksgiving weekend, the traditional kick-off of the holiday shopping season, and this year mobile – and tablets – played a bigger role than ever.

Article

Industry Focus:

Making a Site, and Checking It Twice

It's time to make your Web site and check it twice, because in the blink of an eye, the 2010 holiday season will be here. Benchmark looks at best practices for making sure your wired and mobile sites will stand up to the rush of shopping traffic.

Article

Featured Podcast::

Monitoring the User Experience of the Cloud

In this podcast, find out the best metrics to build into service level agreements and learn how to track the quality of service end users actually experience.

Article

by the numbers

By the Numbers:

Top Retailers

Retail performance looks sharp in June, but how will sites hold up under the crush of holiday traffic?  Here’s how the top retailers are performing right now.

Article

Industry Focus:

A Good Retail Season, And a Good Time to Get Ready for 2010

Holiday sales showed a modest uptick, with solid gains in the online channel. Benchmark looks at 2009 holiday season results, performance issues, and the increasingly mobile path ahead in 2010.

Article

By the Numbers:

The Keynote Top Retailers Index

A ranking of page load times and availability during a key holiday week for the 50 largest retail sites.

Chart

Industry Focus:

What Every Retailer Wants for Christmas

Retailers look forward anxiously to the holiday season, counting on their online channel. A round-up of projections for the high retail holiday, and a look at site testing to get ready for, hopefully, a busy season.

Article

Interview:

Ready to Unwrap for the Holidays: The New Sears Web Site

A Conversation With Simon Rodrigue, Sears Canada AVP of eCommerce

Article

By the Numbers:

Top Retailers

How does your site compare? Keynote’s weekly look at the top-performing retail sites, measured from Keynote’s test and measurement infrastructure in major metro areas across the U.S.

Chart

Industry Focus:

A Bright Spot in a Dark Economy: Online Retail

Buffeted by a torrent of economic bad news week after week, month after month, pundits and average citizens alike are straining to find
the slightest glimmer of good news.

Abstract | Article

Interview:

Beyond Shoes: Finding The Perfect Size, Fit, And Experience For Online Shopping

An interview with Zappos.com’s Senior Director of Engineering Brent Cromley

Abstract | Article

By the Numbers:

How Does Your Site Compare?

The Keynote Retail Apparel Index tracks performance for ten leading sites.

Chart

Industry Focus:

Creating Sites That Sizzle

An Overview of Web Performance Monitoring.

Abstract | Article

By the Numbers:

The Keynote Business Top 40

A weekly performance benchmark that captures the average response time of 40 top sites.

Chart

Industry Focus:

Electronics Retailing Online: Creating a Hi-Def Customer Experience

A look at the Web site index ratings in the hotly contested consumer electronics market.

Abstract | Article

Interview:

Mirroring the Way that Customers Shop & Buy: The New Panasonic Web Site

A conversation with the vice president of e-business for Panasonic Consumer Electronics.

Abstract | Article

By the Numbers:

Business Impact Drivers - Electronics

Find out what matters most to the retail electronics consumer.

Chart

Online Retail:

The Online Competition for America's Ears & Thumbs

What best practices are connecting with prospects and customers visiting wireless vendor Web sites?

Abstract | Article

By the Numbers:

Looks Aren’t Everything

Learn how consumers correlate the home page design of a wireless Web site to the overall brand impact.

Chart

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ON YOUR MIND

 

“Ten years from now, the number one success factor is going to be the ability to create an online experience that is very much like walking through a mall, walking through a store, talking to a virtual salesperson.”


Vik Chaudhary, VP of Product Management & Corporate Development, Keynote Systems