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Global Internet Performance Conference (GIPC) East, NEW YORK CITY — October 28, 2002 — At the opening today of its GIPC East event, Keynote Systems™ (Nasdaq; KEYN) strengthened its commitment to delivering enhanced diagnostic services to improve e-business performance management with today's announcement of Keynote Diagnostic Services (KDS).
KDS blends Keynote's industry expertise to perform root cause analysis with diagnostic functionality to further strengthen the value of e-business Web performance data customers already receive through Keynote's benchmarking, testing and application performance management services. KDS is a value-add service designed for the more than 2400 customers subscribing to Keynote's easy-to-use, cost effective solutions.
The announcement of KDS extends and improves a customer's ability to quickly troubleshoot, diagnose and solve complex Web performance problems, reducing overall mean time to repair, increasing ROI in Internet technology investments and driving business goals.
For businesses seeking to alleviate the challenges of resolving increasingly complex e-business performance problems quickly, KDS is a hassle-free, low-cost service option. Customers subscribing to KDS receive enhanced functionality outside of Keynote's standard service offerings including advanced data interpretation, root-cause analysis and proactive diagnostic monitoring and remediation services. Proactive monitoring allows Keynote to receive the same performance degradation alerts so that immediate remedial action can be taken by Keynote before large numbers of the customer's end users are affected.
KDS delivers features such as proactive diagnostic monitoring of transaction scripts, advanced root-cause analysis of complex performance problems, express script deployment to support frequent or urgent application changes, and enhanced load test analysis. KDS also equips customers with the necessary expertise and data to enforce Service Level Agreements with service providers. KDS analysts use Keynote's accurate, credible and objective third-party data to work with customers and their service provider to quickly isolate and resolve the problem in question, eliminating the costly impact of the "blame game."
KDS is designed for all Keynote customers, especially those who:
"Keynote customers rely on our benchmarking, testing and APM performance data to assess e-business performance trends, pinpoint and correct problems and optimize user experience," said Arnold Waldstein, vice president of marketing and business development at Keynote. "KDS provides our customers with the industry expertise and diagnostic services necessary to maximize the data they receive, reduce mean time to repair and improve communication with service providers, improving overall performance of their critical and complex e-business systems."
Through the company's delivery of KDS, Keynote is executing on its promise to deliver ‘Total Performance Management,' announced at GIPC in June. TPM is comprised of complete solutions delivered by Keynote and KeyPartners for benchmarking, testing and managing the end-to-end performance of e-business applications and systems. Keynote's goal is to enable enterprise customers to leverage existing management software, increase the number of satisfied customers, reduce unnecessary capital expenditures, provide competitive advantage and deliver an optimal quality of experience to end users.
Pricing and Availability
Pricing for Keynote Diagnostic Services starts at $400 and is available immediately.
Keynote Systems, Inc.
Keynote Systems (Nasdaq "KEYN"), The Internet Performance Authority®, is the worldwide leader in Internet performance management services that improve the quality of e-business. Keynote's services enable corporate enterprises to benchmark, diagnose, test and manage their e-business systems both inside and outside the firewall. More than 2,400 corporate IT departments and 18,000 individual subscribers rely on the company's easy-to-use and cost-effective services to optimize revenues and reduce downtime costs without requiring additional complex and costly software implementations.
Keynote Systems, Inc. was founded in 1995 and is headquartered in San Mateo, California. The company can be reached at www.keynote.com or by phone in the U.S. at 650-403-2400.
© 2002 Keynote Systems, Inc. The Internet Performance Authority and Perspective are registered trademarks. Keynote Systems is a trademark of Keynote Systems, Inc. Other trademarks are the property of their respective owners.
Editorial Contact:
Jason Pfannnenstiel, Keynote Systems, Inc., (650) 403-3246, jasonp@keynote.com