SAN MATEO, Calif., — July 8, 2003 — Keynote Systems (Nasdaq: KEYN), the global leader in Web performance management services, today announced the immediate availability of Red Alert™ Performance Tracker (RAPT). Red Alert Performance Tracker is an extremely cost effective, self-service performance monitoring solution for the budget-conscious operational user that provides the essentials for understanding Web site performance, including alarms on both performance and availability.
Red Alert Performance Tracker meets the needs of operations departments interested in monitoring the health and availability of all their transactions at the lowest possible price. RAPT has the ability to monitor transaction performance up to every 20 seconds and offers very fast ‘trouble’ alerting when problems do occur. It is specifically designed to meet the demanding needs of operations staff for monitoring in real time a wide variety of Web transactions from multiple geographies, including internationally.
“For my business the web is a critical tool in executing on sales and support of our customers driving the need for monitoring the performance of the site,” said Brian Pollock, CEO, Open Biosystems Inc. “We are very budget conscious and performance tracker was the perfect solution delivering enterprise class monitoring at a very cost effective price point. It further allows my operations staff to execute on changes in our monitoring needs in real time through self-service provisioning.”
Red Alert Performance Tracker gives the operational user a tool for frequent monitoring of availability, performance and error diagnostics of all Web based applications in real time at a very cost-effective price. As an example, monitoring a five- page transaction from ten cities every 15 minutes with RAPT is priced at $520.00 per month, while for the same geographical coverage and frequency Mercury Topaz Managed Services is priced at $2500.00.
“SmartBargains.com is one of the busiest retail sites on the Internet. It is critical for us to maintain continuous availability and consistently high performance. Even the slightest interruption or performance problem can lead to sudden catastrophic revenue loss, so creating a perfect customer experience is one of our highest priorities,” said Rich Secor, CIO and executive vice president, SmartBargains, Inc. “Keynote continues to be essential to our Web site operations strategy to monitor and report on availability and performance. Red Alert Performance Tracker is a focused, precision service that will economically and effectively notify SmartBargains’ network operations group before our shoppers can discover a problem. Compared to the potential losses from a site outage, Keynote’s RAPT is a bargain.”
Keynote’s new completely outsourced service offers multi-location monitoring of single or multiple URLs as frequently as every five minutes from up to 16 geographic locations, fast reliable alarms along with extensive diagnostic information to track down the source of problems, all via a self-service provisioning portal which can be operated without the need for Keynote personnel to be involved.
The Red Alert reporting portal provides users with concise, actionable information and the ability to view the data by page, city and total transaction providing storage of data for extended trending intervals up to one year.
Keynote also announced today the launch of Transaction Perspective® 5.0, an enhanced version of its flagship Web transaction measurement service aimed at the business user who needs high fidelity benchmarking, trending and analysis data for ‘money path’ transactions, along with operational monitoring and ‘deep dive’ diagnostics (see separate press releases issue today).
Both services share the same transaction script recorder, but differ in the geography of their agent infrastructure and their viewing/reporting user interfaces.
New Common Transaction Script Recorder
RAPT includes Keynote’s new common Web transaction script recorder that provides a single user interface, or “look and feel,” for recording the individual pages of a transaction and then uploading that transaction to Keynote’s global infrastructure of measurement computers.
A common recorder allows users to become familiar with one easy-to-use user interface for all script development, whether for measurement, monitoring or load testing. For instance, a script initially developed for load testing using Keynote Test Perspective can be redeployed for ongoing site monitoring using Red Alert Performance Tracker or Transaction Perspective.
And to allow for the easy creation of scripts that support advanced and ‘intelligence-based’ Web transactions, the common recorder now offers enhanced support for: customized conditionals, required and error text validations, Boolean logic for conditionals, dynamic dates management for script resiliency (also known as ‘DHTML’) and digital certificates for client authentication.
Red Alert Performance Tracker Features
Red Alert Performance Tracker provides companies doing business on the Web with global representation, high frequency monitoring, powerful alerting for performance and availability, including escalation, scheduling and user selectable persistence and customizable reporting on their most operationally critical Web transactions. Red Alert Performance Tracker provides:
Availability and Pricing
Red Alert Performance Tracker is available immediately and is priced starting at $50.00 per month for monitoring a single page from 4 cities. There is an additional one-time set-up fee of $19.95.
About Keynote
Keynote Systems (Nasdaq: KEYN), The Internet Performance Authority®, is the global leader in Internet performance management and testing services that improve the quality of e-business. Keynote’s services enable corporate enterprises to benchmark, diagnose, test and manage their e-business systems both inside and outside the firewall. Approximately 2,300 corporate IT departments and 16,000 individual subscribers rely on the company’s easy-to-use and cost-effective services to optimize revenues and reduce downtime costs without requiring additional complex and costly software implementations.
Keynote Systems, Inc. was founded in 1995 and is headquartered in San Mateo, California. The company can be reached at www.keynote.com or by phone in the U.S. at 650-403-2400.
© 2003 Keynote Systems, Inc. Keynote, Perspective and Red Alert are registered trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners.
Contact:
Della Lowe, Keynote Systems, Inc., (650) 403-3233, dlowe@keynote.com