Press Room: 2003
Keynote Announces New Web Performance Management Solutions for Retailers
“Christmas in August” Gives Retailers Solution Sets to Begin Optimizing Web Sites Now for the Upcoming Holiday Shopping Season
E-tail Boston, Mass., — August 12, 2003 — Keynote Systems (Nasdaq: KEYN), the global leader in Web performance monitoring, management and testing services, announced today at the E-tail 2003 Conference its Keynote Best Practices for Total Performance Management (TPM) for Retail that consists of three new solution-sets targeted at operations, application development and testing personnel within large online retailers. The new solution sets enable retailers to begin preparing now, rather than later when it is often too late, for the onslaught of online shoppers expected this holiday season.
Carol Carpenter, director of product management for Keynote said, “Our new ‘Total Performance Management’ solution sets announced today provide a best practices turnkey approach for online retailers to easily and cost-effectively manage their Web applications and infrastructure.” She continued, “Retailers are already preparing for the upcoming online holiday shopping season. We’ve found from our experience with customers over the last few online holiday shopping seasons that retailers cannot wait until a month or two before the season begins to run load tests and apply other performance management techniques for ensuring customers receive an optimal quality of experience. Waiting until then makes it already too late.”
In addition to Best Practices for TPM for Retail, Keynote also announced today the initial results of the world’s first Web transaction index for retailers and a publishing partnership that calls for E-Commerce Times to regularly publish the results of the new weekly index on its Web site (see separate press releases). Keynote is leveraging its years of experience and understanding as the Web performance benchmarking and monitoring leader to bring these new solutions to the large online retailers.
Keynote’s growing portfolio of cost-effective Web performance monitoring, measurement, management, diagnostic, load, content and user experience testing services allow retailers to extract and leverage the full value and performance from the costly enterprise management systems and Web infrastructures they have already purchased and installed.
Total Performance Management (TPM) for Retail
Keynote’s new TPM solutions for retailers offer easy-to-use, cost-effective Web performance management solutions that measure the effectiveness of online retail applications. The services leverage Keynote’s real world, real time Internet performance management and testing lab consisting of a global infrastructure of over 1,500 measurement computers, providing unparalleled accuracy and realism, and, more importantly, assurance that e-government Web applications are performing optimally around the clock from the end user perspective.
Keynote’s TPM for retail solutions bring a best practices approach to measuring, monitoring, managing and testing large retailer Web sites, applications and infrastructure. They meet the cross-departmental needs of operations, application development and testing personnel and deliver in one package the best of Keynote’s benchmarking, monitoring, testing and application performance management (APM) services at a fraction of the individual costs.
Keynote Diagnostic Edge (Targeted at IT Deployment Managers)
The Keynote Diagnostic Edge solution set is intended for retailers that need to quickly trouble-shoot sources of Web site performance problems. Diagnostic Edge provides a wealth of data about the performance of specific Internet devices that are critical to Web site infrastructure and deliver an end-to-end view of Web application performance from inside and outside the firewall.
Keynote Diagnostic Edge Includes:
- Transaction Perspective measurements: Quickly diagnose and troubleshoot performance and availability issues from major geographies. (3 US10 Transaction Perspective Measurements)
- Red Alert device monitors: Quickly and reliably alert your operations staff to unavailability of any Internet-connected device. (20 Red Alert Device Monitors)
- Private Transaction Agent: Measure the impact of performance and availability from inside your firewall.
(1 Private Transaction Agent) - Enterprise Adapter: Seamlessly integrate performance metrics with your current enterprise management system. (Enterprise Adapter of Your Choice)
- Test Perspective Snapshots: Do real-time load tests and take quick performance “snapshots’ from multiple Internet geographies of any critical Web transaction and diagnose problems with greater speed.
(1 Test Perspective Snapshots Slot) - Diagnostics on Demand: Provides an outsourced team of Keynote experts to help troubleshoot and resolve problems before they impact end users.
Keynote Competitive Edge (Targeted at Marketing/Strategy/Line of Business Owners)
The Keynote Competitive Edge solution set is intended for highly competitive vertical industries such as retail that drive a significant proportion of their revenue from online sales. The Competitve Edge package delivers a seamless solution that provides all the necessay and relevant data to ensure that your Web presence is always perform on par or better than a retailer’s fiercest competitor.
Competitive Edge Includes:
- Web Site Perspective and Transaction Perspective: Trend the performance and availability across all aspects of your site. (3 US25 Web Site Perspective Business Edition Measurements)
- Vertical Indices: Trend your performance relative to the competition and the industry average.
(2 Single-Page Vertical Indices) - Transaction Indices: Translate Web performance into real revenue impact. (1 Transaction Index)
- Diagnostics on Demand: Provides an outsourced team of Keynote experts to help troubleshoot and resolve problems before they impact end users
Keynote Deployment Edge (Targeted at Web Application Deployment and Testing Personnel)
The Keynote Deployment Edge solution set is designed for retailers that need to ensure their Web application are prepared for the rigors of the Internet. Deployment Edge helps assure that site infrastructure and content are truly ready for production.
Keynote Deployment Edge Includes:
- Test Perspective: Conduct stress tests with real world load from the Internet to certify that your Web site will scale to meet projected visitor traffic. (Test Perspective Hosted Service – 500 Virtual Users/30 hours per month)
- WebIntegrity: Test and validate that your site content is ready for full production -- check the integrity of links, optimize your site for various browsers, Section 508-compliance, large images. (WebIntegrity Hosted Service – supports scans up to 50,000 pages/month)
Pricing and Availability
Keynote Best Practices for TPM for Retail Solution Sets (Diagnostic Edge, Competitive Edge or Deployment Edge) are available now and priced between USD $4,995.00 and $8,695.00 per month.
About Keynote
Keynote Systems (Nasdaq: KEYN), The Internet Performance Authority®, is the global leader in Internet performance management and testing services that improve the quality of e-business. Keynote’s services enable corporate enterprises to benchmark, diagnose, test and manage their e-business systems both inside and outside the firewall. Approximately 2,300 corporate IT departments and 15,400 individual subscribers rely on the company's easy-to-use and cost-effective services to optimize revenues and reduce downtime costs without requiring additional complex and costly software implementations.
Keynote Systems, Inc. was founded in 1995 and is headquartered in San Mateo, California. The company can be reached at www.keynote.com or by phone in the U.S. at 650-403-2400.
© 2003 Keynote Systems, Inc. Keynote, The Internet Performance Authority and Perspective are registered trademarks. Other trademarks are the property of their respective owners.
Contacts:
Della Lowe, Keynote Systems, Inc., (650) 403-3233, dlowe@keynote.com
Dan Berkowitz, Keynote Systems, Inc., (650) 403-3305, dberkowitz@keynote.com
