Press Room: 2003
Mirror Image Selects Keynote for Streaming Performance Measurement
Keynote Streaming Perspective Provides Third-Party Performance Validation of Mirror Image’s Streaming Media Solutions
SAN MATEO, California — August 13, 2003 — Mirror Image® Internet, a leading global e-Business provider of content delivery, streaming media, e-Commerce and Web computing services, and a subsidiary of Xcelera, Inc. (AMEX: XLA), has turned to Keynote Systems (Nasdaq: KEYN) to provide reliable third-party data to validate the performance of its Streaming Media solutions.
Mirror Image is using Keynote Streaming Perspective® to validate stream and network performance quality against an index. This streaming performance measurement tool has enabled Mirror Image to baseline and develop a realistic Service Level Agreement (SLA) that provides customers with around-the-clock performance visibility.
“Our customers demand the best performance and service. Mirror Image has been using Keynote monitoring services for years to demonstrate the effectiveness of our content delivery and e-Commerce solutions,” stated John Rozen, chief security officer for Mirror Image. “By using Keynote Web Site Perspective® and Transaction Perspective® we have been able to create the best Service Level Agreements in the industry, so choosing Keynote Streaming Perspective to measure our Video On-Demand performance was an easy answer.”
Keynote Streaming Perspective is a Web-based, easy-to-use service that measures Windows Media® and RealNetworks® streaming delivery and reliability across major Internet backbones and cities. This enables Mirror Image to measure end-to-end performance, capacity and availability for its customers in real-time.
“The quality of streaming content on the Web, both audio and video, is affected by many complex variables, from server capacity to available bandwidth, backbone differences and the current state of the technology,” said Carol Carpenter, director of product management for Keynote. “With 80% market share in benchmarking, Keynote’s proven expertise and credibility gives Mirror Image the ammunition it needs to not only validate its streaming performance but to also baseline SLAs to provide customers with clear and comprehensive statistics.”
About Streaming Perspective
Keynote streaming measurement computers (called agents) located in major metropolitan cities around the world connect to specified Windows Media and RealNetworks formatted audio and video clips. The agents collect relevant statistics about streaming performance including overall stream, audio and video quality and rendering as well as availability, start-up/wait time, bandwidth, packets, frames and re-buffers. This enables Keynote Streaming Perspective to accurately represent the end-user experience when playing streaming content from a site. More information on Streaming Perspective can be found at http://www.keynote.com/solutions/solutions_pm_streaming_perspective_tpl.html.
About Mirror Image Internet
Mirror Image Internet, a leading global e-Business provider of content delivery, streaming media, e-Commerce and Web computing services, increases the speed, performance and reliability of content, application and transaction delivery. With an enterprise-class infrastructure that combines an optimal mix of connectivity, processing power and storage, Mirror Image helps organizations efficiently serve users by utilizing the power of the Web to increase revenue opportunities, reduce infrastructure costs and improve customer satisfaction. Principally owned by Xcelera Inc. (AMEX: XLA), Mirror Image serves Global 2000 enterprises, service and hosting providers, publishers and e-businesses worldwide through its corporate headquarters in Woburn, Massachusetts. For additional information, please visit http://www.mirror-image.com or call +1 781 376 1100.
About Keynote
Keynote Systems (Nasdaq: KEYN), The Internet Performance Authority®, is the global leader in Internet performance management and testing services that improve the quality of e-business. Keynote’s services enable corporate enterprises to benchmark, diagnose, test and manage their e-business systems both inside and outside the firewall. Approximately 2,300 corporate IT departments and 15,400 individual subscribers rely on the company’s easy-to-use and cost-effective services to optimize revenues and reduce downtime costs without requiring additional complex and costly software implementations.
Keynote Systems, Inc. was founded in 1995 and is headquartered in San Mateo, California. The company can be reached at www.keynote.com or by phone in the U.S. at 650-403-2400.
© 2003 Keynote Systems, Inc. Keynote and The Internet Performance Authority are registered trademarks of Keynote. Other trademarks are the property of their respective owners.
Contacts:
Dan Berkowitz, Keynote Systems, Inc., (650) 403-3305, dberkowitz@keynote.com
Della Lowe, Keynote Systems, Inc., (650) 403-3233, dlowe@keynote.com
