SAN MATEO, Calif., — August 4, 2004 — Keynote (Nasdaq “KEYN”), the worldwide leader in Web performance measurement and management services, introduced a powerful new version of its Network Perspective® service today for companies to ensure ISP Service Level Management (SLM). By significantly increasing the monitoring frequency of the previous version of the service, Keynote is addressing the growing need for large enterprises to obtain the levels of service paid for and promised to them by their Internet service providers. Network Perspective provides enterprise customers with all the tools needed for automated analysis and collaborative problem resolution of network issues outside their firewall.
The new version of Keynote’s Network Perspective service now offers lightning fast, one-minute measurement frequency for deep Internet diagnostics and automated root-cause analysis, allowing customers to quickly isolate the root-cause of network performance issues outside their firewall. Network Perspective provides a real-world view of Internet Performance and helps e-businesses quickly identify Internet performance problems when they occur and shortens the mean time to repair.
According to Gartner, the typical Web application experiences 170 hours of downtime per year. Furthermore, Newport Group reports that it takes an average of 25 hours to resolve a Web application performance problem with an average of $18,500 lost per hour of downtime. Taking these figures into account, mean-time-to-repair (MTTR) becomes mission critical not only to customer satisfaction with the Web application, and the top-line, but also to the bottom line of an enterprise.
“Until now, strategies to manage network performance and ensure ISP service level agreement conformance tended to be primarily reactive in nature,” said Dharmesh Thakker, senior product manager for enterprise solutions at Keynote. “When an end-user experiences a performance slowdown from a critical web application, it is the enterprise, not the ISP credibility, that is at stake. ISP network issues take a significant amount of time and enterprise operational resources to provide decisive data for diagnostics, while affecting the end-user experience and other critical operational issues.”
By proactively benchmarking granular Internet latency metrics and route intelligence across various ISPs, Keynote Network Perspective enables enterprises to collaborate with the ISP to resolve performance issues, ensuring high SLA conformance, delivering a consistent user experience and optimizing operational resource utilization. Keynote Network Perspective allows customers to save time and resources by immediately identifying when a problem is Internet related. Once the source of the problem is ascertained, the customer can immediately contact the appropriate ISP to get it repaired and receive credit for any service level agreement violations.
Using a network of worldwide measurement agents, Network Perspective can determine latency, packet loss and reachability for devices like ISP peering and service routers, access routers, firewalls, load balancers and even DNS servers in the application path across multiple ISP networks. Now Network Perspective’s Private Agents located on the enterprise’s premises monitor the network metrics inside-out up to a one-minute granularity and perform trace routes every five minutes, to provide a highly realistic and accurate, bi-directional view of the ISP networks.
When the real-time performance across an ISP collected by Private Agents or Public Agents exceeds a dynamically computed threshold, network events generated alert the enterprise or even the ISP directly. Meanwhile an automated root cause analysis report delivered shortly thereafter, points out the “smoking gun” – a specific router, access gateway etc. – in the end-to-end network path. These actionable results, allow the enterprise and ISP to resolve problems, updating routing tables or re-routing across a degraded node, to restore the end-user experience quickly and cost-effectively.
The Network Perspective solution, delivered as a cost-effective service with minimal maintenance or upgrade requirements, is useful to both ISPs who need to understand the performance of their own network, and e-businesses who need to ensure that service level objectives are met.
Pricing and Availability
Network Perspective
is available immediately with pricing starting at $995/ month,
depending on the number of locations and private agents
required.
About Keynote
Founded in 1995, Keynote
Systems (Nasdaq “KEYN”), The Internet Performance Authority®, is the
worldwide leader in Web performance measurement and management
services that improve the quality of e-business. Keynote’s services
enable corporate enterprises to monitor, benchmark, test, diagnose
and optimize their e-business systems both inside and outside the
firewall. Over 2,100 corporate IT departments and 19,000 individual
subscribers rely on the company's easy-to-use and cost-effective
services to increase revenues and reduce downtime costs, without
requiring additional complex and costly software
implementations.
Keynote is The Internet Performance Authority due to the company’s global infrastructure of over 1,600 measurement computers in more than 50 cities worldwide that capture and store on a daily basis over 40 million Internet performance measurements, frequent media citations quoting Keynote's Web performance data and analysis and the company’s growing range of market-leading Web performance indices for vertical markets http://www.keynote.com/solutions/solutions_pi_index.html
Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com or by phone in the U.S. at 650-403-2400.
Keynote, The Internet Performance Authority and Perspective are registered trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners. © 2004 Keynote Systems, Inc.
Public Relations Contacts:
Della Lowe, Keynote
Systems, Inc., (650) 403-3233, mailto:dlowe@keynote.com
Dan
Berkowitz, Keynote Systems, Inc., (650) 403-3305, dberkowitz@keynote.com