Press Room: 2007
Keynote Systems to Lead Presentation and Participate in Panel at the Internet Telephony Conference and
Expo in Los Angeles
SAN MATEO, Calif., — September 6, 2007 — Keynote Systems (Nasdaq: KEYN), the global leader in Internet and mobile test & measurement services, today announced that Rajeev Kutty, Keynote product manager, Web performance, has been invited to present at two sessions at the Internet Telephony Conference and Expo at the Los Angeles Convention Center from September 10-12.
On Monday, September 10 from 10:00-10:45 a.m., Mr. Kutty will be joined by Brian Davidow of CosmoCom, Michael Freshwater of Astute Solutions, and Erik Linask, associate editor of TMC (moderator) in a panel discussion titled, “Transition Your Contact Center to IP.” In this session, the panelists will discuss the challenges of implementing VoIP-based call centers, and offer attendees a series of best practices and standards to leverage when delivering a superior quality of experience to call center customers as they transition to VoIP.
Additionally, on Wednesday, September 12 from 2:45-3:30 p.m. Mr. Kutty will lead a solo presentation providing a sneak preview of the results of Keynote’s latest VoIP competitive research study to be publicly released the following week. According to analysts, residential adoption of VoIP service is bound to grow exponentially from 6.9 million homes in 2006 to over 23.7 million homes in 2010; the SMB and enterprise market forecasts are equally aggressive. However, VoIP reliability and audio clarity remain important factors that limit the widespread adoption of VoIP in consumer markets. During this session, Mr. Kutty will elaborate on the results of Keynote’s latest competitive research study which measured and evaluated the performance of more than a dozen consumer VoIP service providers.
About Rajeev Kutty
Rajeev Kutty serves as a product manager in charge of a number of important Keynote Web performance test & measurement services including VoIP and streaming. Prior to joining Keynote, Rajeev co-founded a software start up commercializing AI-based data modeling technology. Rajeev has over ten years of product development and consulting experience at companies such as HP and Panasas. Rajeev has an engineering degree in electronics & communications and an MBA from Carnegie Mellon University where he was awarded the Enterprise Award with Special Distinction.
About Keynote
Keynote Systems (Nasdaq “KEYN”) is the global leader in test & measurement solutions that improve mobile communications and online business performance. As an independent and trusted third-party, Keynote provides IT and marketing executives with an unbiased view into their Internet services from around the world. For over a decade, we have been providing measurement data and testing capabilities that allow companies to understand and improve their customer’s online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP, and customer experience/UX. In addition, our industry analysis group called Keynote Competitive Research publishes proprietary studies measuring customer experience and service levels across a wide range of industries.
Known as The Mobile and Internet Performance Authority™, Keynote has a market-leading infrastructure of 2,400 measurement computers and mobile devices in over 240 geographic locations around the world. Keynote also maintains one of the most representative panels of online users consisting of 160,000 consumers. Our on-demand, hassle-free infrastructure allows businesses to access services they need, when they need them to pinpoint and fix mobile quality and Internet problems before they impact customers.
We help over 2,600 corporate customers become “the best of the best” by helping them improve online business performance and mobile communications quality. Our customers represent top mobile and Internet companies including American Express, BP, Caterpillar, Dell, Disney, eBay, ESPN Mobile, E*TRADE, Expedia, FedEx, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon and Vodafone.
Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com or by phone in the U.S. at (650) 403-2400.
Keynote, The Internet Performance Authority and Perspective are registered trademarks and The Mobile and Internet Performance Authority is a trademark of Keynote Systems, Inc. Other trademarks are the property of their respective owners. © 2007 Keynote Systems, Inc.
Editorial Contacts:
Dan Berkowitz, Keynote Systems, Inc. (650) 403-3305, dberkowitz@keynote.com
Susan Vander May, Citigate Cunningham, (415) 618-8721, svandermay@citigatecunningham.com
