Press Room: 2007
Keynote Systems Partners with Zenprise to Offer Customers Improved Blackberry Network Support Services
CTIA, SAN FRANCISCO, — October 22, 2007 — Keynote Systems (Nasdaq: KEYN), the global leader in on-demand mobile and Internet test & measurement solutions for continuously improving the online experience, today announced an endeavor with Zenprise, the leader in BlackBerry troubleshooting software. The joint offering aims to proactively detect carrier, device, or infrastructure problems that can adversely impact an end user’s experience. Keynote will initially deploy its mobile quality monitoring agents in New York to examine the carrier availability & performance of Blackberry devices running across the Sprint, Verizon, T-Mobile and AT&T carrier networks. Zenprise customers will receive automated notifications when carrier outages or performance degradation are impacting BlackBerry users. With Keynote’s network monitoring services, Zenprise will have the ability to deliver true real-time, automated diagnoses and resolutions to carrier issues impacting the BlackBerry environment.
Jayaram Bhat, CEO of Zenprise, commented on the positive implications of the Keynote/Zenprise engagement, saying, “Deploying BlackBerry devices in specific markets will allow our customers to get an accurate perspective of an end user’s availability and performance. Zenprise’s BlackBerry troubleshooting software can then correlate carrier issues in real time with user specific issues.”
According to Umang Gupta, chairman & CEO of Keynote, “Zenprise’s Blackberry customers will greatly benefit from this service. Now, Zenprise customers will be continuously aware of an end user’s experience with their carrier network. Keynote’s emphasis on real-time network visibility is a crucial component in this partnership and highlights our ongoing investment in the mobile experience. By partnering with Zenprise, the leader in Blackberry trouble shooting software, customers receive immediate notification of any carrier, server infrastructure, or device issue that impacts Blackberry users.”
About Zenprise
Zenprise provides BlackBerry troubleshooting software that helps administrators find and fix BlackBerry user, infrastructure, and carrier issues. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise’s executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks and Loudcloud. For more information, refer to www.zenprise.com/blackberry.
About Keynote
Keynote Systems (Nasdaq “KEYN”) is the global leader in test & measurement solutions that improve mobile communications and online business performance. As an independent and trusted third-party, Keynote provides IT and marketing executives with an unbiased view into their Internet services from around the world. For over a decade, we have been providing measurement data and testing capabilities that allow companies to understand and improve their customer’s online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP, and customer experience/UX. In addition, our industry analysis group called Keynote Competitive Research publishes proprietary studies measuring customer experience and service levels across a wide range of industries.
Known as The Mobile and Internet Performance Authority™, Keynote has a market-leading infrastructure of 2,400 measurement computers and mobile devices in over 240 geographic locations around the world. Keynote also maintains one of the most representative panels of online users consisting of 160,000 consumers. Our on-demand, hassle-free infrastructure allows businesses to access services they need, when they need them to pinpoint and fix mobile quality and Internet problems before they impact customers.
We help over 2,600 corporate customers become “the best of the best” by helping them improve online business performance and mobile communications quality. Our customers represent top mobile and Internet companies including American Express, BP, Caterpillar, Dell, Disney, eBay, ESPN Mobile, E*TRADE, Expedia, FedEx, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon and Vodafone.
Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com or by phone in the U.S. at (650) 403-2400.
Keynote, The Internet Performance Authority and Perspective are registered trademarks and The Mobile and Internet Performance Authority is a trademark of Keynote Systems, Inc. Other trademarks are the property of their respective owners. © 2007 Keynote Systems, Inc.
Editorial Contacts:
Dan Berkowitz, Keynote Systems, Inc. (650) 403-3305, dberkowitz@keynote.com
Mariana Kosturos, Citigate Cunningham, (415) 618-8786, mkosturos@citigatecunningham.com
