Case Studies

Keynote helps improve the online experience for some of the world's largest and most successful companies doing business on the Web. Our customers are a cross-section of industries in retail, banking, finance, computer technology, networking, publishing, manufacturing, and services.

21st Century
21st Century Insurance
“Keynote gives us assurance that our site is available and performing well for customers and prospects, regardless of their geographic location.”
Bath & Body Works
Bath & Body Works
“We were impressed with Keynote’s unique ability to conduct an on-line survey and track actual customer behavior. Keynote’s WebEffective technology allowed us to do this quickly, efficiently, and on a large scale.”
Bath & Body Works
BJ's Wholesale Club
“Although we do considerable testing within our environment, we needed to validate that end users are seeing good performance and availability. Keynote services show us how our site is responding from an end user perspective from all parts of the country so we can uncover any issues and fix them before they impact our customers.”
CCTV.com
CCTV.com
"Keynote's sophisticated stream monitoring technology, which provides a true picture of audio and video stream delivery, coupled with its more than eight years of experience in the streaming space made it the obvious choice."
Careerbuilder.com
Cisco User Experience
"What we really wanted to find out was how our customers were actually using this information. In other words dig a little deeper and understand our customers better, including their likely business intentions or behavior."
Eastern Bank
Eastern Bank
“We strive to be large enough to offer sophisticated products, but small enough to manage it smoothly. To support this mission, our strategy is to outsource to partners such as Keynote to help us provide a high-quality customer experience.”
eBags
eBags
“We were able to leverage Keynote’s services to ensure we could handle our record 2011 holiday season and Cyber Monday with great performance. It pinpoints performance issues and lets us take corrective action internally and with our third-party providers.”
eBay
eBay
“Keynote is playing a critical role in helping us understand the needs of our buyers and drive conversion rates.”
eBay
EdgeCast
“We needed a sales tool to demonstrate to prospects the performance of their rich media over the Internet with EdgeCast technology and without our technology. Keynote’s Application Perspective and Streaming Perspective are the ideal solutions for measuring and monitoring performance of standard HTTP and streaming content.”
Fox Sports
Fox Sports
“Anyone can write a program generating requests to throw at your site. But Keynote far exceeds that minimum level. Keynote realistically simulates user behavior and experience, and gives us the diagnostic detail to understand what we need to improve.”
Fox Sports
Google GoMo
“Because Keynote is an enterprise solution, it's been tested at an enterprise level and meets our quality standards.”
Government Agency
Karmaloop
“Keynote provided a complete service solution that helped us test all aspects of our site’s performance.”
Government Agency
Kelkoo
“We’ve now been working with Keynote for more than ten years, not just for the technology provided, but we get real added value from the usability of the interface, the precise measurements provided, the easy-to-read presentation of results, and the expertise offered.”
Microsoft MapPoint
MemberDirect
“After having used a competitive solution, we knew more about what we wanted from a service provider. By switching we have been able to reduce costs and employ the best solution.”
Microsoft MapPoint
Microsoft MapPoint
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
Mirror Image
Mirror Image
“Mirror Image provides a proven content delivery network for digital media that ensures the best possible user experience while enabling companies to minimized their website infrastructure investment and operational costs.”
Morningstar
Moka
“We selected Keynote Mobile Application Perspective (MAP) technology for Common Short Code (CSC) SMS because it allowed us to monitor the end-to-end performance of our service as customers would experience it.”
Morningstar
Morningstar
“We use Keynote Application Perspective and Transaction Perspective as auditable third-party verification that we’re conforming to our SLAs. Having this ability is a selling point for our institutional customers.”
Orchard Brands
Orchard Brands
“With Virtual Pages, we no longer chase false alarms. We focus on what truly impacts the customer. That’s a big win for us.”
PowerReviews
PowerReviews
“Keynote did such a good job of helping us determine how to do the testing that the answers
fell out of the results without the need for a lot of additional analysis”
QUALCOMM
Qualcomm Firethorn
“We wanted to go to one source and correlate different data points to see a holistic picture. Keynote solutions allow us to test all versions of our application. They provide consistent alarms and ways to update test scripts and allow us to keep all of the data in the same place.”
Qwasi
Qwasi
“When we create a WAP site (mobile Web site) for one of our clients, we use MITE to test that it works with more than 1,600 devices, each of which has a different form factor, operating system and content compatibility.”
REI
REI
“Site performance and stability are critical for successful e-business on REI.com. Keynote’s services are strategically critical in helping us to meet this goal.”
SendMe
SendMe, Inc.
“Our team had worked with Keynote previously at other companies and we knew that Keynote had a tool to monitor the entire mobile universe—from our server machines to the aggregator to the carrier to the mobile device. Because that solution had always met or exceeded our expectations, we decided to go with them this time.”
SmartMoney.com
SmartMoney.com
“Keynote provides us with immediate notification of any problems with our site and also offers a diagnostic environment that helps us quickly identify the source of the problem.”
Sony Ericsson
Sony Ericsson
“We wanted to find out what customers really thought about our site. We needed softer data about our customers’ experience with our site to interpret the statistics we were getting from it. We were getting a lot of data (from analytics) but no context with which to analyze it.”
thePlatform
thePlatform
“As a B2B company, we enable a large number of well-known media companies to manage and publish their broadband video over a variety of Internet channels to reach their audience. Keynote Application Perspective allows us to protect our overall service level agreements to our customers and ensure that we’re delivering the promised Web site response times.”
These Days
These Days
“We used Keynote Test Perspective to make sure our site could handle spikes in load without any bottlenecks.”
YouTube
YouTube™
“Keynote Mobile Device Perspective was one of the only solutions on the market that could monitor streaming video on a mobile device in remote markets.”

Featured Customer