Case Studies
Keynote helps improve the online experience for some of the world's largest and most successful companies doing business on the Web. Our customers are a cross-section of industries in retail, banking, finance, computer technology, networking, publishing, manufacturing, and services.
21st Century Insurance
“Keynote gives us assurance that our site is available and performing well for customers and prospects, regardless of their geographic location.”
“Keynote gives us assurance that our site is available and performing well for customers and prospects, regardless of their geographic location.”
Bath & Body Works
“We were impressed with Keynote’s unique ability to conduct an on-line survey and track actual customer behavior. Keynote’s WebEffective technology allowed us to do this quickly, efficiently, and on a large scale.”
“We were impressed with Keynote’s unique ability to conduct an on-line survey and track actual customer behavior. Keynote’s WebEffective technology allowed us to do this quickly, efficiently, and on a large scale.”
BJ's Wholesale Club
“Although we do considerable testing within our environment, we needed to validate that end users are seeing good performance and availability. Keynote services show us how our site is responding from an end user perspective from all parts of the country so we can uncover any issues and fix them before they impact our customers.”
“Although we do considerable testing within our environment, we needed to validate that end users are seeing good performance and availability. Keynote services show us how our site is responding from an end user perspective from all parts of the country so we can uncover any issues and fix them before they impact our customers.”
Careerbuilder.com
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
CCTV.com
"Keynote's sophisticated stream monitoring technology, which provides a true picture of audio and video stream delivery, coupled with its more than eight years of experience in the streaming space made it the obvious choice."
"Keynote's sophisticated stream monitoring technology, which provides a true picture of audio and video stream delivery, coupled with its more than eight years of experience in the streaming space made it the obvious choice."
Cisco User Experience
"What we really wanted to find out was how our customers were actually using this information. In other words dig a little deeper and understand our customers better, including their likely business intentions or behavior."
"What we really wanted to find out was how our customers were actually using this information. In other words dig a little deeper and understand our customers better, including their likely business intentions or behavior."
Eastern Bank
“We strive to be large enough to offer sophisticated products, but small enough to manage it smoothly. To support this mission, our strategy is to outsource to partners such as Keynote to help us provide a high-quality customer experience.”
“We strive to be large enough to offer sophisticated products, but small enough to manage it smoothly. To support this mission, our strategy is to outsource to partners such as Keynote to help us provide a high-quality customer experience.”
eBags
“We were able to leverage Keynote’s services to ensure we could handle our record 2011 holiday season and Cyber Monday with great performance. It pinpoints performance issues and lets us take corrective action internally and with our third-party providers.”
“We were able to leverage Keynote’s services to ensure we could handle our record 2011 holiday season and Cyber Monday with great performance. It pinpoints performance issues and lets us take corrective action internally and with our third-party providers.”
eBay
“Keynote is playing a critical role in helping us understand the needs of our buyers and drive conversion rates.”
“Keynote is playing a critical role in helping us understand the needs of our buyers and drive conversion rates.”
EdgeCast
“We needed a sales tool to demonstrate to prospects the performance of their rich media over the Internet with EdgeCast technology and without our technology. Keynote’s Application Perspective and Streaming Perspective are the ideal solutions for measuring and monitoring performance of standard HTTP and streaming content.”
“We needed a sales tool to demonstrate to prospects the performance of their rich media over the Internet with EdgeCast technology and without our technology. Keynote’s Application Perspective and Streaming Perspective are the ideal solutions for measuring and monitoring performance of standard HTTP and streaming content.”
Fox Sports
“Anyone can write a program generating requests to throw at your site. But Keynote far exceeds that minimum level. Keynote realistically simulates user behavior and experience, and gives us the diagnostic detail to understand what we need to improve.”
“Anyone can write a program generating requests to throw at your site. But Keynote far exceeds that minimum level. Keynote realistically simulates user behavior and experience, and gives us the diagnostic detail to understand what we need to improve.”
Google GoMo
“Because Keynote is an enterprise solution, it's been tested at an enterprise level and meets our quality standards.”
“Because Keynote is an enterprise solution, it's been tested at an enterprise level and meets our quality standards.”
Karmaloop
“Keynote provided a complete service solution that helped us test all aspects of our site’s performance.”
“Keynote provided a complete service solution that helped us test all aspects of our site’s performance.”
Kelkoo
“We’ve now been working with Keynote for more than ten years, not just for the technology provided, but we get real added value from the usability of the interface, the precise measurements provided, the easy-to-read presentation of results, and the expertise offered.”
“We’ve now been working with Keynote for more than ten years, not just for the technology provided, but we get real added value from the usability of the interface, the precise measurements provided, the easy-to-read presentation of results, and the expertise offered.”
MemberDirect
“After having used a competitive solution, we knew more about what we wanted from a service provider. By switching we have been able to reduce costs and employ the best solution.”
“After having used a competitive solution, we knew more about what we wanted from a service provider. By switching we have been able to reduce costs and employ the best solution.”
Microsoft MapPoint
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
“Working with Keynote helped us to move forward with confidence in our efforts to support the launches of new partners and, at the same time, save valuable dollars.”
Mirror Image
“Mirror Image provides a proven content delivery network for digital media that ensures the best possible user experience while enabling companies to minimized their website infrastructure investment and operational costs.”
“Mirror Image provides a proven content delivery network for digital media that ensures the best possible user experience while enabling companies to minimized their website infrastructure investment and operational costs.”
Moka
“We selected Keynote Mobile Application Perspective (MAP) technology for Common Short Code (CSC) SMS because it allowed us to monitor the end-to-end performance of our service as customers would experience it.”
“We selected Keynote Mobile Application Perspective (MAP) technology for Common Short Code (CSC) SMS because it allowed us to monitor the end-to-end performance of our service as customers would experience it.”
Morningstar
“We use Keynote Application Perspective and Transaction Perspective as auditable third-party verification that we’re conforming to our SLAs. Having this ability is a selling point for our institutional customers.”
“We use Keynote Application Perspective and Transaction Perspective as auditable third-party verification that we’re conforming to our SLAs. Having this ability is a selling point for our institutional customers.”
Orchard Brands
“With Virtual Pages, we no longer chase false alarms. We focus on what truly impacts the customer. That’s a big win for us.”
“With Virtual Pages, we no longer chase false alarms. We focus on what truly impacts the customer. That’s a big win for us.”
PowerReviews
“Keynote did such a good job of helping us determine how to do the testing that the answers
fell out of the results without the need for a lot of additional analysis”
“Keynote did such a good job of helping us determine how to do the testing that the answers
fell out of the results without the need for a lot of additional analysis”
Qualcomm Firethorn
“We wanted to go to one source and correlate different data points to see a holistic picture. Keynote solutions allow us to test all versions of our application. They provide consistent alarms and ways to update test scripts and allow us to keep all of the data in the same place.”
“We wanted to go to one source and correlate different data points to see a holistic picture. Keynote solutions allow us to test all versions of our application. They provide consistent alarms and ways to update test scripts and allow us to keep all of the data in the same place.”
Qwasi
“When we create a WAP site (mobile Web site) for one of our clients, we use MITE to test that it works with more than 1,600 devices, each of which has a different form factor, operating system and content compatibility.”
“When we create a WAP site (mobile Web site) for one of our clients, we use MITE to test that it works with more than 1,600 devices, each of which has a different form factor, operating system and content compatibility.”
REI
“Site performance and stability are critical for successful e-business on REI.com. Keynote’s services are strategically critical in helping us to meet this goal.”
“Site performance and stability are critical for successful e-business on REI.com. Keynote’s services are strategically critical in helping us to meet this goal.”
SendMe, Inc.
“Our team had worked with Keynote previously at other companies and we knew that Keynote had a tool to monitor the entire mobile universe—from our server machines to the aggregator to the carrier to the mobile device. Because that solution had always met or exceeded our expectations, we decided to go with them this time.”
“Our team had worked with Keynote previously at other companies and we knew that Keynote had a tool to monitor the entire mobile universe—from our server machines to the aggregator to the carrier to the mobile device. Because that solution had always met or exceeded our expectations, we decided to go with them this time.”
SmartMoney.com
“Keynote provides us with immediate notification of any problems with our site and also offers a diagnostic environment that helps us quickly identify the source of the problem.”
“Keynote provides us with immediate notification of any problems with our site and also offers a diagnostic environment that helps us quickly identify the source of the problem.”
Sony Ericsson
“We wanted to find out what customers really thought about our site. We needed softer data about our customers’ experience with our site to interpret the statistics we were getting from it. We were getting a lot of data (from analytics) but no context with which to analyze it.”
“We wanted to find out what customers really thought about our site. We needed softer data about our customers’ experience with our site to interpret the statistics we were getting from it. We were getting a lot of data (from analytics) but no context with which to analyze it.”
thePlatform
“As a B2B company, we enable a large number of well-known media companies to manage and publish their broadband video over a variety of Internet channels to reach their audience. Keynote Application Perspective allows us to protect our overall service level agreements to our customers and ensure that we’re delivering the promised Web site response times.”
“As a B2B company, we enable a large number of well-known media companies to manage and publish their broadband video over a variety of Internet channels to reach their audience. Keynote Application Perspective allows us to protect our overall service level agreements to our customers and ensure that we’re delivering the promised Web site response times.”
These Days
“We used Keynote Test Perspective to make sure our site could handle spikes in load without any bottlenecks.”
“We used Keynote Test Perspective to make sure our site could handle spikes in load without any bottlenecks.”
Wells Fargo
“Keynote component analysis revealed the culprit to be the real-time daily stock quote on the home page. We quickly changed the stock quote to a referenced link, and immediately improved performance by several seconds.”
“Keynote component analysis revealed the culprit to be the real-time daily stock quote on the home page. We quickly changed the stock quote to a referenced link, and immediately improved performance by several seconds.”
YouTube™
“Keynote Mobile Device Perspective was one of the only solutions on the market that could monitor streaming video on a mobile device in remote markets.”
“Keynote Mobile Device Perspective was one of the only solutions on the market that could monitor streaming video on a mobile device in remote markets.”
