Keynote Seminar: Financial Services in a Web World

Focus on the performance of your customer-facing Web applications Unreliable, slow Web applications can damage your customer loyalty and diminish your competitive edge. Attend a half-day seminar from the experts at Keynote, "Financial Services in a Web World," and discover how Web performance management can help you increase cross-selling opportunities and establish lasting customer loyalty through your online channels. Peter McManus, Publisher of Bank Systems & Technology, will present a short session and moderate an informative customer panel, "Competition, Consolidation and Deregulation: Best Practices and Challenges." You'll also hear how banking, securities, insurance, and other financial services organizations can cost-effectively improve their Web performance and position themselves for growth. Discussion topics will include: How you can compete more effectively across your online channels How to balance the need for better Web performance against tremendous cost-cutting pressures What you can do to quickly diagnose and repair Web performance problems before they impact revenue The role of usability in online customer service: why fast Web applications need to be easy to use as well! Speakers: Peter McManus, Publishing Director, Bank Systems & Technology magazine, Keynote speaker and moderator of the customer panel.   Jesse Rosen, Senior Vice President, Chase Regional Banking Internet Group - Platform Management Executive.   Ram Nagappan, Managing Director of Pershing LLC, member of BNY Securities Group and a subsidiary of The Bank of New York Lap Vu, Director of Operations, Aetna, Inc. John Lang, Regional Director, Consulting & Hosting Services, Cable & Wireless America.   Date Location Who should attend? Tuesday, June 17, 2003, 8:30 – 11:30 am The Waldorf Astoria 301 Park Avenue New York, NY 10022 Any banking, securities, insurance, and other financial services professionals responsible for Web site performance and end-user experience. Time Topic Speaker 8:30 – 9:00 Breakfast   9:00 – 9:30 IT Trends & Business Issues in the World of Financial Services Peter McManus, Publishing Director of Bank Systems & Technology 9:30 – 10:30 Competition, Consolidation and Deregulation – Best Practices & Challenges - Roundtable Discussion Executives from Aetna, JP Morgan Chase & Co. and Pershing 10:30 – 10:45 Assuring Customer Service: Real World Scenarios John Lang, Regional Director, Consulting & Hosting Services, Cable & Wireless America 10:45 – 11:00 Total Quality of Experience in a Web World Carol Carpenter, Director of Product Management, Keynote Systems 11:00 – 11:30 Q & A   Free Competitive Report As a bonus, all attendees of this seminar will receive a complimentary Web Site Competitive Report (valued at $795). This customized report will provide valuable insight into the effectiveness of your customer-facing Web applications and tell you exactly how your Web site compares to your competitor in both performance and availability. Space is limited. Register today!