Keynote Competitive Research, Keynote’s industry analysis group, provides you with an in-depth understanding of your customers, competitors, and markets.
Access weekly, at-a-glance benchmarking data of performance availability and responsiveness for top Web sites in leading e-commerce industries.
Industries Indices - North America
Industries Indices - United Kingdom
International Composite Indices
Mobile Financial Services - US
Receive detailed Web site performance metrics, customer experience rankings and best practices by company and by industry. Learn More ![]()
The Keynote Online Excellence Program recognizes the “best of the best” Web sites as ranked in the Keynote Competitive Research studies. Learn More ![]()
Featured Top Ranking Company

Congratulations to PNC for achieving 'Best Overall Customer Experience' in our ‘Top US Banking Customers’ industry study.