Technology Studies

Keynote industry studies for the technology industry reveal which technology retailers and service providers are providing the best Web sites for converting and retaining customers.

The studies answer questions such as:

• How do consumers use the Internet to research and shop for technology products and services?
• Which Web sites are motivating and enabling consumers to purchase and why?
• Which online factors have the biggest influence on consumers' behaviors and opinions?
• Which Web sites are the most reliable and responsive and why?
• What changes should online technology companies make to prevent revenue loss and customer abandonment?

Keynote offers research for the following prospects and Web sites in the technology industry:

• Computer Hardware Web sites
• Wireless Service Provider prospects

Download the latest research abstracts to review sample findings:

2007
Computer Hardware Web Sites (Customer Experience Rankings)

2006
Computer Hardware Web Sites (Combined Customer Experience Rankings and Service Level Rankings)

2005
Computer Hardware Web Sites (Customer Experience Rankings® Study)
Computer Hardware Web Sites (Service Level Rankings Study)
Wireless Service Provider Web Sites (Service Level Rankings Study)