Keynote industry studies for VoIP service providers gives insights on voice service quality competitive benchmarking and trending information. We have rolled out an extensive test & measurement infrastructure using our commercially available Voice Perspective software-as-a-service product. Voice Perspective agents and responders are deployed nationwide to create user activity across various providers and over various carrier networks. The resulting customer experience measurements provide actionable insights to enhance a voice service provider's competitive edge.
With Keynote VoIP Service Provider studies:
To learn more about Keynote Voice Perspective monitoring service, please click here.
Also see:
VoIP Service Providers Competitive Study, Wave 6 – November 2008
VoIP Service Providers Competitive Study, Wave 5 – May 2008
VoIP Service Providers Competitive Study, Wave 4 – August 2007
VoIP Service Providers Competitive Study, Wave 3 – September 2006
VoIP Service Providers Competitive Study, Wave 2 – January 2006
VoIP Service Providers Competitive Study, Wave 1 – Summer 2005