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Keynote industry studies for VoIP service providers gives insights on voice service quality competitive benchmarking and trending information. We have rolled out an extensive test & measurement infrastructure using our commercially available Voice Perspective software-as-a-service product. Voice Perspective agents and responders are deployed nationwide to create user activity across various providers and over various carrier networks. The resulting customer experience measurements provide actionable insights to enhance a voice service provider's competitive edge.
Download the research abstracts to review sample findings: