| Week starting 28 September 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Diners Club | 4.22 | 1 | 1 | Diners Club | 99.60 | 0 | 2 | |
| 2 | Chase | 7.32 | 2 | 2 | HSBC | 99.10 | 0 | 8 | |
| 3 | Wells Fargo | 8.37 | 3 | 2 | Wells Fargo | 99.10 | 0 | 2 | |
| 4 | US Bank | 8.56 | 4 | 4 | Citibank | 98.80 | 0 | 7 | |
| 5 | Citibank | 10.03 | 5 | 5 | National City | 98.50 | 0 | 4 | |
| Credit Card Index | 11.68 | 6 | Chase | 98.20 | 0 | 4 | |||
| 6 | American Express | 11.68 | 6 | 7 | US Bank | 97.60 | 0 | 1 | |
| 7 | Capital One | 13.96 | 7 | Credit Card Index | 96.99 | 0 | |||
| 8 | National City | 15.35 | 9 | 8 | Discover Card | 96.30 | 2 | 10 | |
| 9 | HSBC | 15.96 | 8 | 9 | Capital One | 96.00 | 2 | 11 | |
| 10 | Bank of America | 16.64 | 10 | 10 | Bank of America | 91.80 | 7 | 8 | |
| 11 | Discover Card | 21.48 | 11 | 11 | American Express | 91.30 | 7 | 4 | |