| Week starting 5 October 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Diners Club | 4.04 | 1 | 1 | HSBC | 100.00 | 0 | 2 | |
| 2 | Chase | 8.39 | 2 | 2 | Diners Club | 99.90 | 0 | 1 | |
| 3 | Wells Fargo | 8.44 | 3 | 3 | National City | 99.60 | 0 | 5 | |
| 4 | US Bank | 8.86 | 4 | 4 | Citibank | 99.30 | 0 | 4 | |
| 5 | Citibank | 10.17 | 5 | 5 | Wells Fargo | 99.20 | 1 | 2 | |
| Credit Card Index | 11.38 | 6 | American Express | 99.10 | 0 | 11 | |||
| 6 | American Express | 11.38 | 6 | 7 | US Bank | 98.50 | 0 | 7 | |
| 7 | Capital One | 13.65 | 7 | 8 | Chase | 98.40 | 0 | 6 | |
| 8 | HSBC | 14.58 | 9 | Credit Card Index | 97.97 | 0 | |||
| 9 | National City | 15.44 | 8 | 9 | Discover Card | 95.90 | 3 | 8 | |
| 10 | Bank of America | 16.35 | 10 | 10 | Bank of America | 94.00 | 5 | 10 | |
| 11 | Discover Card | 21.31 | 11 | 11 | Capital One | 90.80 | 5 | 9 | |