| Week starting 9 November 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Diners Club | 4.00 | 1 | 1 | Diners Club | 99.90 | 0 | 1 | |
| 2 | Wells Fargo | 8.48 | 2 | 2 | HSBC | 99.70 | 0 | 1 | |
| 3 | Chase | 8.90 | 3 | 3 | US Bank | 99.50 | 0 | 3 | |
| 4 | US Bank | 9.57 | 3 | 4 | Chase | 99.40 | 1 | 8 | |
| 5 | Citibank | 11.30 | 5 | 4 | Wells Fargo | 99.40 | 0 | 5 | |
| Credit Card Index | 12.76 | Credit Card Index | 98.84 | 0 | |||||
| 6 | American Express | 12.76 | 6 | Bank of America | 98.80 | 1 | 6 | ||
| 7 | National City | 15.73 | 7 | 7 | American Express | 98.50 | 1 | ||
| 8 | Bank of America | 16.13 | 9 | 8 | Capital One | 98.40 | 0 | 7 | |
| 9 | Capital One | 16.41 | 8 | 9 | Citibank | 98.20 | 1 | 9 | |
| 10 | HSBC | 16.46 | 6 | 10 | Discover Card | 98.10 | 0 | 10 | |
| 11 | Discover Card | 22.24 | 10 | 11 | National City | 97.00 | 2 | 3 | |