| Week starting 26 January 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 4.00 | 1 | 1 | Chase | 99.87 | 0 | 9 | |
| 2 | WAMU | 4.83 | 2 | 1 | Etrade | 99.87 | 0 | 1 | |
| 3 | Wachovia | 5.77 | 3 | 3 | Bank of America | 99.79 | 0 | 7 | |
| 4 | US Bank | 6.07 | 4 | 4 | Wachovia | 99.75 | 0 | 11 | |
| 5 | PNC | 6.84 | 5 | 5 | National City | 99.74 | 0 | 4 | |
| eBanking Index | 7.48 | 5 | WAMU | 99.74 | 0 | 1 | |||
| 6 | Chase | 7.48 | 6 | 7 | CitiBank | 99.61 | 0 | 6 | |
| 7 | Wells Fargo | 7.89 | 7 | 7 | Wells Fargo | 99.61 | 0 | 5 | |
| 8 | Citizens Bank | 8.62 | 8 | eBanking Index | 99.30 | 0 | |||
| 9 | Bank of America | 10.97 | 9 | 9 | Citizens Bank | 98.97 | 0 | 8 | |
| 10 | CitiBank | 11.80 | 10 | 10 | US Bank | 98.72 | 0 | 10 | |
| 11 | National City | 14.70 | 11 | 11 | PNC | 96.79 | 4 | 1 | |