| Week starting 2 February 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 3.98 | 1 | 1 | Etrade | 100.00 | 0 | 1 | |
| 2 | WAMU | 5.22 | 2 | 1 | WAMU | 100.00 | 0 | 5 | |
| 3 | Wachovia | 5.98 | 3 | 3 | Chase | 99.87 | 0 | 1 | |
| 4 | US Bank | 6.21 | 4 | 4 | Bank of America | 99.86 | 0 | 3 | |
| 5 | PNC | 7.13 | 5 | 5 | CitiBank | 99.74 | 0 | 7 | |
| eBanking Index | 7.24 | 6 | Wells Fargo | 99.46 | 0 | 7 | |||
| 6 | Chase | 7.24 | 6 | 7 | Citizens Bank | 98.86 | 0 | 9 | |
| 7 | Wells Fargo | 7.96 | 7 | 8 | US Bank | 98.71 | 0 | 10 | |
| 8 | Citizens Bank | 8.91 | 8 | eBanking Index | 98.29 | 0 | |||
| 9 | Bank of America | 11.60 | 9 | 9 | PNC | 96.70 | 3 | 11 | |
| 10 | CitiBank | 12.10 | 10 | 10 | National City | 95.65 | 2 | 5 | |
| 11 | National City | 14.99 | 11 | 11 | Wachovia | 92.56 | 2 | 4 | |