| Week starting 13 April 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 4.11 | 1 | 1 | Chase | 100.00 | 0 | 8 | |
| 2 | WAMU | 5.81 | 2 | 1 | WAMU | 100.00 | 0 | 1 | |
| 3 | Wachovia | 7.13 | 4 | 3 | Etrade | 99.87 | 0 | 1 | |
| 4 | PNC | 7.34 | 5 | 4 | Bank of America | 99.75 | 0 | 7 | |
| 5 | Chase | 7.70 | 6 | 5 | Wachovia | 99.62 | 0 | 1 | |
| eBanking Index | 7.93 | 6 | PNC | 99.38 | 1 | 1 | |||
| 6 | Wells Fargo | 8.16 | 7 | 7 | Citibank | 99.36 | 1 | 5 | |
| 7 | Citizens Bank | 8.89 | 8 | 8 | Wells Fargo | 98.99 | 0 | 9 | |
| 8 | Bank of America | 11.29 | 9 | eBanking Index | 98.95 | 0 | |||
| 9 | Citibank | 12.12 | 10 | 9 | Citizens Bank | 96.36 | 2 | 11 | |
| 10 | National City | 15.22 | 11 | 10 | National City | 96.10 | 6 | 5 | |