| Week starting 4 May 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 3.77 | 1 | 1 | Sun Trust | 100.00 | 0 | ||
| 2 | WAMU | 6.52 | 2 | 1 | WAMU | 100.00 | 0 | 1 | |
| 3 | Wachovia | 6.73 | 3 | 3 | Chase | 99.60 | 0 | 5 | |
| 4 | Chase | 7.24 | 4 | 3 | Citibank | 99.60 | 0 | 8 | |
| 5 | US Bank | 7.39 | 5 | Bank of America | 99.20 | 0 | 2 | ||
| 6 | PNC | 7.80 | 5 | Etrade | 99.20 | 0 | 2 | ||
| eBanking Index | 7.96 | 5 | Wells Fargo | 99.20 | 0 | 7 | |||
| 7 | Wells Fargo | 8.11 | 5 | 8 | National City | 99.00 | 1 | 2 | |
| 8 | Citizens Bank | 8.86 | 6 | eBanking Index | 98.80 | 0 | |||
| 9 | Sun Trust | 10.78 | 9 | Citizens Bank | 97.90 | 1 | 9 | ||
| 10 | Bank of America | 11.41 | 7 | 10 | US Bank | 97.60 | 0 | ||
| 11 | Citibank | 12.17 | 8 | 11 | PNC | 96.60 | 2 | ||
| 12 | National City | 15.32 | 9 | 12 | Wachovia | 96.40 | 3 | 6 | |