| Week starting 15 June 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 3.72 | 1 | 1 | WAMU | 100.00 | 0 | 1 | |
| 2 | Regions Bank | 5.51 | 2 | Etrade | 99.90 | 0 | 3 | ||
| 3 | HSBC | 6.00 | 3 | 2 | Sun Trust | 99.90 | 0 | 13 | |
| 4 | Wachovia | 6.19 | 2 | 4 | Citibank | 99.50 | 0 | 6 | |
| 5 | WAMU | 6.52 | 4 | 5 | National City | 99.40 | 0 | 11 | |
| 6 | Chase | 6.85 | 5 | 6 | Chase | 99.20 | 0 | 5 | |
| 7 | US Bank | 7.62 | 6 | 6 | Wachovia | 99.20 | 0 | 1 | |
| eBanking Index | 7.79 | 8 | Wells Fargo | 98.90 | 0 | 7 | |||
| 8 | Sun Trust | 7.96 | 8 | eBanking Index | 98.79 | 0 | |||
| 9 | Wells Fargo | 8.21 | 7 | 9 | Bank of America | 98.70 | 1 | 3 | |
| 10 | PNC | 8.40 | 9 | 10 | HSBC | 98.60 | 0 | 9 | |
| 11 | Citizens Bank | 8.93 | 10 | 11 | PNC | 98.50 | 0 | 12 | |
| 12 | Bank of America | 12.64 | 11 | 12 | Citizens Bank | 97.80 | 0 | 9 | |
| 13 | Citibank | 13.09 | 12 | 13 | Regions Bank | 96.90 | 0 | ||
| 14 | National City | 16.10 | 13 | 14 | US Bank | 96.30 | 0 | 8 | |