| Week starting 29 June 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 2.57 | 1 | 1 | Bank of America | 100.00 | 0 | 5 | |
| 2 | Regions Bank | 5.36 | 2 | 1 | WAMU | 100.00 | 0 | 1 | |
| 3 | Wachovia | 5.93 | 3 | 3 | Regions Bank | 99.70 | 0 | 5 | |
| 4 | WAMU | 5.97 | 5 | 3 | Wachovia | 99.70 | 0 | 2 | |
| 5 | HSBC | 6.15 | 4 | 5 | National City | 99.50 | 0 | 10 | |
| 6 | Chase | 6.32 | 6 | 6 | Etrade | 99.40 | 1 | 9 | |
| eBanking Index | 7.79 | 7 | Wells Fargo | 99.20 | 0 | 5 | |||
| 7 | US Bank | 7.79 | 7 | 8 | Citizens Bank | 99.00 | 0 | 12 | |
| 8 | PNC | 8.11 | 10 | eBanking Index | 98.45 | 0 | |||
| 9 | Wells Fargo | 8.30 | 9 | 9 | Citibank | 98.40 | 1 | 3 | |
| 10 | Citizens Bank | 8.91 | 11 | 10 | HSBC | 98.30 | 0 | 11 | |
| 11 | Bank of America | 11.80 | 12 | 11 | US Bank | 97.80 | 0 | 14 | |
| 12 | Citibank | 13.41 | 13 | 12 | PNC | 97.40 | 1 | 12 | |
| 13 | National City | 14.63 | 14 | 13 | Chase | 91.10 | 9 | 3 | |