| Week starting 6 July 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 2.55 | 1 | 1 | Etrade | 99.90 | 0 | 6 | |
| 2 | Regions Bank | 5.36 | 2 | 1 | Wachovia | 99.90 | 0 | 3 | |
| 3 | WAMU | 5.80 | 4 | 3 | Bank of America | 99.70 | 1 | 1 | |
| 4 | Chase | 6.18 | 6 | 4 | National City | 99.50 | 0 | 5 | |
| 5 | Wachovia | 6.26 | 3 | 5 | Chase | 99.40 | 0 | 13 | |
| 6 | HSBC | 6.30 | 5 | 5 | Sun Trust | 99.40 | 1 | ||
| 7 | Sun Trust | 8.21 | 5 | Wells Fargo | 99.40 | 0 | 7 | ||
| eBanking Index | 8.29 | 8 | Regions Bank | 99.30 | 0 | 3 | |||
| 8 | Wells Fargo | 8.36 | 9 | 9 | Citibank | 99.20 | 1 | 9 | |
| 9 | US Bank | 8.88 | 7 | 9 | HSBC | 99.20 | 0 | 10 | |
| 10 | Citizens Bank | 9.00 | 10 | eBanking Index | 99.11 | 0 | |||
| 11 | PNC | 9.38 | 8 | 11 | Citizens Bank | 98.70 | 0 | 8 | |
| 12 | Bank of America | 11.46 | 11 | 12 | WAMU | 98.20 | 2 | 1 | |
| 13 | Citibank | 13.06 | 12 | 13 | PNC | 97.70 | 2 | 12 | |
| 14 | National City | 15.17 | 13 | 14 | US Bank | 97.20 | 0 | 11 | |