| Week starting 20 July 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 2.57 | 1 | 1 | Sun Trust | 100.00 | 0 | 1 | |
| 2 | Regions Bank | 5.24 | 2 | 1 | WAMU | 100.00 | 0 | 1 | |
| 3 | WAMU | 5.63 | 3 | 3 | Chase | 99.90 | 0 | 5 | |
| 4 | HSBC | 6.39 | 5 | 3 | Citibank | 99.90 | 0 | 9 | |
| 5 | Wachovia | 6.53 | 4 | 3 | Etrade | 99.90 | 0 | 7 | |
| 6 | Chase | 6.63 | 6 | 3 | Regions Bank | 99.90 | 0 | 1 | |
| eBanking Index | 8.43 | 7 | National City | 99.60 | 0 | 7 | |||
| 7 | Sun Trust | 8.43 | 7 | 8 | Wachovia | 99.50 | 0 | 10 | |
| 8 | Wells Fargo | 8.45 | 8 | eBanking Index | 99.46 | 0 | |||
| 9 | US Bank | 8.82 | 9 | 9 | Citizens Bank | 99.40 | 0 | 11 | |
| 10 | Citizens Bank | 8.93 | 10 | 9 | HSBC | 99.40 | 0 | 13 | |
| 11 | Bank of America | 12.35 | 11 | 11 | Bank of America | 99.20 | 1 | 6 | |
| 12 | Citibank | 13.65 | 12 | 11 | Wells Fargo | 99.20 | 0 | 4 | |
| 13 | National City | 14.80 | 13 | 13 | US Bank | 97.20 | 0 | 12 | |