| Week starting 17 August 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 2.58 | 1 | 1 | Chase | 100.00 | 0 | 4 | |
| 2 | Regions Bank | 4.26 | 2 | 1 | Citibank | 100.00 | 0 | 4 | |
| 3 | WAMU | 5.74 | 3 | 1 | Etrade | 100.00 | 0 | 1 | |
| 4 | HSBC | 6.28 | 4 | 1 | National City | 100.00 | 0 | 1 | |
| 5 | Chase | 6.43 | 6 | 5 | WAMU | 99.80 | 0 | 4 | |
| 5 | Wachovia | 6.43 | 5 | 5 | Wachovia | 99.80 | 0 | 10 | |
| 7 | Citizens Bank | 8.19 | 11 | 7 | Bank of America | 99.70 | 0 | 1 | |
| eBanking Index | 8.30 | 7 | Sun Trust | 99.70 | 0 | 13 | |||
| 8 | PNC | 8.30 | 7 | 9 | Regions Bank | 99.50 | 0 | 8 | |
| 9 | Wells Fargo | 8.41 | 8 | eBanking Index | 99.50 | 0 | |||
| 10 | Sun Trust | 9.32 | 10 | 10 | Citizens Bank | 99.40 | 0 | 14 | |
| 11 | US Bank | 9.36 | 9 | 10 | Wells Fargo | 99.40 | 0 | 9 | |
| 12 | Capital One | 11.87 | 12 | 12 | HSBC | 99.20 | 0 | 12 | |
| 13 | Bank of America | 12.02 | 13 | 12 | PNC | 99.20 | 1 | 4 | |
| 14 | National City | 14.97 | 14 | 14 | Capital One | 99.00 | 0 | 11 | |
| 15 | Citibank | 16.40 | 15 | 15 | US Bank | 97.70 | 0 | 14 | |