| Week starting 12 October 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Etrade | 2.76 | 1 | 1 | Etrade | 100.00 | 0 | 1 | |
| 2 | Regions Bank | 4.70 | 2 | 2 | National City | 99.90 | 0 | 3 | |
| 3 | WAMU | 5.23 | 3 | 2 | Sun Trust | 99.90 | 0 | 1 | |
| 4 | PNC | 5.54 | 4 | 2 | WAMU | 99.90 | 0 | 3 | |
| 5 | Wachovia | 6.48 | 6 | 5 | Citibank | 99.70 | 0 | 9 | |
| 6 | HSBC | 6.60 | 5 | 6 | PNC | 99.50 | 1 | 3 | |
| 7 | Chase | 7.62 | 7 | 7 | Bank of America | 99.40 | 1 | 15 | |
| eBanking Index | 7.98 | 8 | Regions Bank | 99.10 | 0 | 6 | |||
| 8 | Wells Fargo | 8.33 | 9 | 8 | Wells Fargo | 99.10 | 0 | 12 | |
| 9 | US Bank | 8.48 | 8 | 10 | HSBC | 98.90 | 1 | 7 | |
| 10 | Sun Trust | 8.50 | 11 | eBanking Index | 98.71 | 0 | |||
| 11 | Citizens Bank | 8.93 | 10 | 11 | Wachovia | 98.50 | 2 | 8 | |
| 12 | Bank of America | 14.15 | 14 | 12 | US Bank | 97.20 | 0 | 13 | |
| 13 | National City | 14.34 | 13 | 13 | Chase | 97.10 | 1 | 10 | |
| 14 | Citibank | 16.27 | 15 | 14 | Citizens Bank | 94.20 | 4 | 14 | |