| Week starting 8 March 2010 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | PNC | 4.62 | 1 | 1 | HSBC | 100.00 | 0 | 6 | |
| 2 | Regions Bank | 5.09 | 2 | 1 | PNC | 100.00 | 0 | 4 | |
| 3 | Etrade | 5.45 | 3 | 1 | Sun Trust | 100.00 | 0 | 1 | |
| 4 | Wachovia | 5.76 | 4 | 4 | Bank of America | 99.90 | 0 | 3 | |
| 5 | HSBC | 5.86 | 5 | 4 | Etrade | 99.90 | 0 | 5 | |
| 6 | US Bank | 6.89 | 6 | 4 | National City | 99.90 | 0 | 10 | |
| 7 | Wells Fargo | 8.34 | 7 | 7 | US Bank | 99.80 | 0 | 1 | |
| eBanking Index | 8.51 | 8 | Chase | 99.70 | 0 | 7 | |||
| 8 | Chase | 8.68 | 10 | 9 | Regions Bank | 99.50 | 1 | 8 | |
| 9 | Sun Trust | 9.01 | 8 | 10 | Citibank | 99.40 | 0 | 9 | |
| 10 | Citizens Bank | 9.21 | 9 | 11 | Wells Fargo | 98.90 | 1 | 11 | |
| 11 | Bank of America | 10.76 | 11 | eBanking Index | 98.73 | 0 | |||
| 12 | Capital One | 11.47 | 12 | 12 | Citizens Bank | 97.50 | 1 | 14 | |
| 13 | National City | 13.29 | 13 | 13 | Wachovia | 94.40 | 4 | 12 | |
| 14 | Citibank | 23.45 | 14 | 14 | Capital One | 93.80 | 3 | 13 | |