| Week starting 12 January 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Abercrombie (MP TxP) | 2.86 | 1 | 1 | Foot Locker (MP TxP) | 100.00 | 0 | 1 | |
| 2 | Kohls (MP TxP) | 4.02 | 3 | 2 | Abercrombie (MP TxP) | 99.87 | 0 | 5 | |
| 3 | Foot Locker (MP TxP) | 4.53 | 4 | 3 | Victorias Secret | 99.61 | 0 | 8 | |
| 4 | Macys (MP TxP) | 5.15 | 6 | 4 | Sears (MP TxP) | 99.48 | 0 | 4 | |
| 5 | JC Penney (MP TxP) | 5.55 | 5 | 5 | Eddie Bauer (MP TxP) | 99.22 | 0 | 1 | |
| 6 | Eddie Bauer (MP TxP) | 6.87 | 7 | 6 | Neiman Marcus (MP TxP) | 96.64 | 3 | 10 | |
| Retail Apparel Index | 7.45 | 7 | Kohls (MP TxP) | 96.56 | 3 | 6 | |||
| 7 | Victorias Secret | 7.45 | 8 | 8 | Saks Fifth Avenue (MP TxP) | 95.88 | 3 | 9 | |
| 8 | Saks Fifth Avenue (MP TxP) | 7.80 | 9 | 9 | J Crew (MP TxP) | 92.04 | 9 | 12 | |
| 9 | Neiman Marcus (MP TxP) | 9.14 | 10 | Retail Apparel Index | 89.24 | 3 | |||
| 10 | Zappos (MP TxP) | 10.20 | 13 | 10 | Zappos (MP TxP) | 84.11 | 8 | 11 | |
| 11 | Nordstroms (MP TxP) | 10.23 | 11 | 11 | JC Penney (MP TxP) | 83.40 | 13 | 7 | |
| 12 | Sears (MP TxP) | 10.72 | 12 | 12 | Macys (MP TxP) | 71.48 | 26 | 14 | |
| 13 | J Crew (MP TxP) | 15.38 | 14 | 13 | Nordstroms (MP TxP) | 42.44 | 46 | 13 | |