| Week starting 14 September 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Abercrombie | 3.99 | 1 | 1 | Neiman Marcus | 99.50 | 0 | 2 | |
| 2 | Macys | 5.12 | 2 | 2 | Victorias Secret | 99.30 | 0 | ||
| 3 | J Crew | 5.69 | 5 | 3 | Abercrombie | 99.10 | 0 | 4 | |
| 4 | Victorias Secret | 7.49 | 4 | J Crew | 98.70 | 0 | 4 | ||
| Retail Apparel Index | 9.52 | 5 | Saks Fifth Avenue | 97.90 | 1 | 12 | |||
| 5 | JC Penney | 9.52 | 7 | Retail Apparel Index | 97.39 | 1 | |||
| 6 | Foot Locker | 11.59 | 11 | 6 | Foot Locker | 97.00 | 2 | 7 | |
| 7 | Saks Fifth Avenue | 11.76 | 10 | 7 | JC Penney | 96.50 | 1 | 11 | |
| 8 | Eddie Bauer | 11.94 | 9 | 8 | Eddie Bauer | 94.40 | 5 | 10 | |
| 9 | Neiman Marcus | 13.28 | 11 | 9 | Macys | 94.10 | 7 | 6 | |