| Week ending 05 February 2012 |
|---|
| Rank by Speed (seconds) | Rank by Success Rate (percentage) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time | Rank Last Week |
Rank | Target | Success Rate | Outage Hours | Rank Last Week |
|
| 1 | Abercrombie | 3.47 | 1 | 1 | Sears | 98.50 | 0 | 2 | |
| 2 | Macys | 6.63 | 2 | 2 | Abercrombie | 98.30 | 0 | 1 | |
| 3 | J Crew | 7.78 | 3 | 3 | J Crew | 98.20 | 0 | 4 | |
| 4 | Kohls | 8.19 | 4 | 4 | Macys | 97.90 | 1 | 3 | |
| 5 | Saks Fifth Avenue | 8.70 | 5 | 5 | Saks Fifth Avenue | 97.50 | 0 | 6 | |
| Retail Apparel Index | 9.57 | 6 | Kohls | 96.80 | 1 | 11 | |||
| 6 | Nordstrom | 10.43 | 6 | Retail Apparel Index | 96.34 | 0 | |||
| 7 | Sears | 12.07 | 8 | 7 | Nordstrom | 96.00 | 0 | 5 | |
| 8 | Eddie Bauer | 12.18 | 7 | 8 | JC Penney | 95.00 | 0 | 10 | |
| 9 | Foot Locker | 14.21 | 9 | 9 | Eddie Bauer | 93.70 | 4 | 9 | |
| 10 | JC Penney | 17.36 | 10 | 10 | Foot Locker | 91.40 | 9 | 7 | |