| Week starting 9 November 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Kohls | 3.51 | 2 | 1 | Nordstroms | 100.00 | 0 | 11 | |
| 2 | J Crew | 4.55 | 3 | 2 | Saks Fifth Avenue | 99.70 | 0 | 2 | |
| 3 | Nordstroms | 5.32 | 5 | 3 | Zappos | 99.20 | 0 | ||
| 4 | Macys | 5.65 | 4 | 4 | Victorias Secret | 99.00 | 0 | 4 | |
| 5 | Victorias Secret | 7.81 | 6 | 5 | Eddie Bauer | 98.90 | 0 | 5 | |
| Retail Apparel Index | 7.97 | 5 | Macys | 98.90 | 1 | 3 | |||
| 6 | Zappos | 7.97 | 7 | J Crew | 98.40 | 1 | 6 | ||
| 7 | JC Penney | 10.41 | 7 | Retail Apparel Index | 97.72 | 1 | |||
| 8 | Eddie Bauer | 11.72 | 8 | 8 | JC Penney | 97.30 | 2 | 7 | |
| 9 | Neiman Marcus | 14.09 | 9 | 9 | Sears | 97.00 | 1 | 8 | |
| 10 | Saks Fifth Avenue | 14.15 | 10 | 10 | Neiman Marcus | 93.60 | 5 | 10 | |
| 11 | Sears | 21.20 | 11 | 11 | Kohls | 92.80 | 1 | 9 | |