| Week starting 12 January 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Dell | 7.11 | 1 | Office Depot | 100.00 | 0 | |||
| 2 | Best Buy | 7.45 | 1 | 2 | Best Buy | 99.87 | 0 | 2 | |
| 3 | Walmart | 8.61 | 3 | 3 | Toys R Us | 99.74 | 0 | ||
| 4 | Office Max | 8.70 | 4 | 4 | CDW | 99.61 | 0 | 4 | |
| Retail Electronics Index | 9.45 | 5 | Staples | 99.36 | 0 | 3 | |||
| 5 | Toys R Us | 9.45 | 6 | Amazon | 99.35 | 0 | |||
| 6 | Overstock | 9.46 | Retail Electronics Index | 99.24 | 0 | ||||
| 7 | Staples | 9.80 | 6 | 7 | Dell | 98.98 | 0 | ||
| 8 | CDW | 11.33 | 7 | 8 | Office Max | 98.72 | 1 | 6 | |
| 9 | Office Depot | 11.46 | 9 | Overstock | 98.58 | 1 | |||
| 10 | Amazon | 21.87 | 10 | Walmart | 98.05 | 0 | 1 | ||