| Week starting 16 February 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Dell | 6.93 | 1 | 1 | Office Depot | 99.62 | 0 | 1 | |
| 2 | Office Max | 9.93 | 2 | 2 | Staples | 99.61 | 0 | 5 | |
| 3 | Newegg | 10.08 | 3 | 3 | Amazon | 99.59 | 0 | 4 | |
| 4 | CDW | 10.19 | 4 | Best Buy | 99.47 | 0 | 8 | ||
| 5 | Staples | 10.82 | 5 | 4 | Newegg | 99.47 | 0 | 2 | |
| Retail Electronics Index | 11.02 | 4 | Overstock | 99.47 | 0 | 10 | |||
| 6 | Best Buy | 11.02 | 6 | 7 | CDW | 99.23 | 1 | ||
| 7 | Toys R Us | 11.38 | 4 | Retail Electronics Index | 98.74 | 0 | |||
| 8 | Office Depot | 12.17 | 7 | 8 | Toys R Us | 98.29 | 0 | 2 | |
| 9 | Overstock | 13.57 | 8 | 9 | Office Max | 98.19 | 0 | 7 | |
| 10 | Walmart | 15.74 | 9 | 10 | Dell | 97.34 | 3 | 9 | |
| 11 | Amazon | 24.82 | 10 | 11 | Walmart | 95.83 | 0 | 6 | |