| Week starting 20 July 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | HP | 5.71 | 1 | 1 | Toys R Us | 100.00 | 0 | 4 | |
| 2 | Overstock | 7.26 | 2 | 2 | Best Buy | 99.70 | 0 | 10 | |
| 3 | Office Max | 8.68 | 3 | 2 | Office Max | 99.70 | 0 | 1 | |
| 4 | Dell | 9.72 | 5 | 4 | HP | 99.40 | 0 | 3 | |
| 5 | Staples | 10.82 | 9 | 5 | Newegg | 99.20 | 0 | 5 | |
| 6 | Toys R Us | 10.97 | 7 | 5 | Overstock | 99.20 | 0 | 7 | |
| Retail Electronics Index | 10.98 | 7 | Amazon | 99.10 | 0 | 8 | |||
| 7 | Best Buy | 10.99 | 6 | 7 | CDW | 99.10 | 0 | 2 | |
| 8 | Newegg | 11.40 | 4 | 9 | Dell | 99.00 | 0 | 6 | |
| 9 | CDW | 12.33 | 8 | Retail Electronics Index | 98.98 | 0 | |||
| 10 | Walmart | 12.95 | 10 | Sony Style | 98.20 | 0 | 11 | ||
| 11 | Sony Style | 15.43 | 10 | 11 | Walmart | 98.10 | 0 | ||
| 12 | Amazon | 24.41 | 11 | 12 | Staples | 96.60 | 0 | 9 | |