| Week starting 27 July 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | HP | 5.84 | 1 | 1 | CDW | 99.90 | 0 | 7 | |
| 2 | Overstock | 7.50 | 2 | 1 | Newegg | 99.90 | 0 | 5 | |
| 3 | Office Max | 8.08 | 3 | 1 | Overstock | 99.90 | 0 | 5 | |
| 4 | Dell | 10.07 | 4 | 1 | Toys R Us | 99.90 | 0 | 1 | |
| 5 | Best Buy | 10.80 | 7 | 5 | Dell | 99.50 | 0 | 9 | |
| Retail Electronics Index | 10.88 | 6 | Amazon | 99.10 | 0 | 7 | |||
| 6 | Staples | 10.88 | 5 | Retail Electronics Index | 99.06 | 0 | |||
| 7 | Toys R Us | 10.90 | 6 | 7 | HP | 99.00 | 0 | 4 | |
| 8 | Newegg | 11.19 | 8 | 8 | Best Buy | 98.90 | 0 | 2 | |
| 9 | CDW | 11.73 | 9 | 9 | Office Max | 98.60 | 0 | 2 | |
| 10 | Walmart | 13.57 | 10 | 10 | Walmart | 97.80 | 1 | 11 | |
| 11 | Amazon | 25.57 | 12 | 11 | Staples | 97.30 | 0 | 12 | |