| Week starting 7 September 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | HP | 5.66 | 2 | 1 | Toys R Us | 100.00 | 0 | 10 | |
| 2 | Apple Store | 5.88 | 1 | 2 | CDW | 99.90 | 0 | 3 | |
| 3 | Office Max | 7.87 | 3 | 3 | Overstock | 99.70 | 0 | 3 | |
| 4 | Overstock | 8.04 | 4 | 4 | Office Max | 99.60 | 0 | 6 | |
| 5 | Dell | 9.07 | 5 | Amazon | 99.50 | 0 | 6 | ||
| 6 | Best Buy | 10.44 | 6 | Newegg | 99.40 | 1 | 1 | ||
| Retail Electronics Index | 10.47 | 6 | Office Depot | 99.40 | 0 | 8 | |||
| 7 | Newegg | 10.51 | 5 | 8 | Best Buy | 99.20 | 0 | ||
| 8 | CDW | 11.01 | 6 | 8 | Staples | 99.20 | 0 | ||
| 9 | Toys R Us | 11.31 | 7 | 10 | HP | 99.10 | 1 | 3 | |
| 10 | Staples | 12.49 | Retail Electronics Index | 99.01 | 0 | ||||
| 11 | Amazon | 16.47 | 10 | 11 | Dell | 98.50 | 1 | ||
| 12 | Office Depot | 21.18 | 11 | 12 | Apple Store | 94.50 | 4 | 1 | |