| Week starting 14 September 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | HP | 6.05 | 1 | 1 | Apple Store | 100.00 | 0 | 12 | |
| 2 | Apple Store | 7.31 | 2 | 1 | Overstock | 100.00 | 0 | 3 | |
| 3 | Overstock | 8.41 | 4 | 3 | Toys R Us | 99.90 | 0 | 1 | |
| 4 | Best Buy | 9.46 | 6 | 4 | Best Buy | 99.60 | 0 | 8 | |
| 5 | Dell | 9.88 | 5 | 5 | Staples | 99.50 | 0 | 8 | |
| Retail Electronics Index | 10.62 | Retail Electronics Index | 99.19 | 0 | |||||
| 6 | CDW | 11.36 | 8 | 6 | Dell | 99.00 | 0 | 11 | |
| 7 | Newegg | 11.59 | 7 | 6 | HP | 99.00 | 1 | 10 | |
| 8 | Toys R Us | 12.21 | 9 | 8 | CDW | 98.80 | 0 | 2 | |
| 9 | Staples | 13.72 | 10 | 9 | Amazon | 98.60 | 0 | 5 | |
| 10 | Amazon | 18.91 | 11 | 10 | Newegg | 97.50 | 0 | 6 | |