| Week starting 21 September 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | HP | 5.60 | 1 | 1 | Apple Store | 99.90 | 0 | 1 | |
| 2 | Apple Store | 5.96 | 2 | 2 | Best Buy | 99.70 | 0 | 4 | |
| 3 | Overstock | 7.95 | 3 | 2 | Overstock | 99.70 | 0 | 1 | |
| 4 | Office Max | 8.07 | 4 | CDW | 99.60 | 0 | 8 | ||
| 5 | Best Buy | 8.80 | 4 | 4 | Newegg | 99.60 | 0 | 10 | |
| 6 | Dell | 9.26 | 5 | 6 | Office Depot | 99.40 | 0 | ||
| Retail Electronics Index | 9.67 | 6 | Office Max | 99.40 | 0 | ||||
| 7 | Newegg | 10.08 | 7 | Retail Electronics Index | 99.13 | 0 | |||
| 8 | CDW | 11.43 | 6 | 8 | Dell | 99.10 | 0 | 6 | |
| 9 | Staples | 12.08 | 9 | 9 | HP | 99.00 | 0 | 6 | |
| 10 | Sony Style | 16.33 | 9 | Staples | 99.00 | 0 | 5 | ||
| 11 | Amazon | 18.41 | 10 | 11 | Amazon | 98.60 | 0 | 9 | |
| 12 | Office Depot | 25.09 | 12 | Sony Style | 96.50 | 0 | |||