| Week starting 28 September 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | HP | 5.84 | 1 | 1 | Overstock | 99.70 | 0 | 2 | |
| 2 | Apple Store | 5.89 | 2 | 2 | CDW | 99.40 | 0 | 4 | |
| 3 | Overstock | 7.95 | 3 | 2 | Staples | 99.40 | 0 | 9 | |
| 4 | Office Max | 8.17 | 4 | 4 | Best Buy | 99.20 | 0 | 2 | |
| 5 | Best Buy | 8.22 | 5 | 4 | Newegg | 99.20 | 0 | 4 | |
| 6 | Dell | 9.60 | 6 | 6 | Office Depot | 99.10 | 0 | 6 | |
| 7 | Newegg | 10.66 | 7 | 7 | HP | 98.70 | 0 | 9 | |
| Retail Electronics Index | 10.94 | 7 | Office Max | 98.70 | 0 | 6 | |||
| 8 | CDW | 11.23 | 8 | 7 | Toys R Us | 98.70 | 0 | ||
| 9 | Toys R Us | 11.72 | 10 | Dell | 98.60 | 0 | 8 | ||
| 10 | Staples | 12.39 | 9 | Retail Electronics Index | 98.41 | 0 | |||
| 11 | Walmart | 15.80 | 11 | Apple Store | 98.00 | 2 | 1 | ||
| 12 | Sony Style | 16.18 | 10 | 12 | Amazon | 97.40 | 1 | 11 | |
| 13 | Amazon | 18.68 | 11 | 13 | Walmart | 96.50 | 0 | ||
| 14 | Office Depot | 22.97 | 12 | 14 | Sony Style | 95.10 | 1 | 12 | |