| Week starting 5 October 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Apple Store | 5.96 | 2 | 1 | Dell | 100.00 | 0 | 10 | |
| 2 | HP | 5.99 | 1 | 2 | Best Buy | 99.80 | 0 | 4 | |
| 3 | Office Max | 8.46 | 4 | 3 | Apple Store | 99.60 | 0 | 11 | |
| 4 | Best Buy | 8.67 | 5 | 3 | Office Depot | 99.60 | 0 | 6 | |
| 5 | Dell | 8.95 | 6 | 3 | Walmart | 99.60 | 0 | 13 | |
| 6 | Newegg | 9.66 | 7 | 6 | CDW | 99.50 | 0 | 2 | |
| Retail Electronics Index | 11.51 | 7 | Office Max | 99.40 | 0 | 7 | |||
| 7 | CDW | 11.51 | 8 | 7 | Staples | 99.40 | 0 | 2 | |
| 8 | Toys R Us | 12.63 | 9 | 7 | Toys R Us | 99.40 | 0 | 7 | |
| 9 | Walmart | 12.89 | 11 | 10 | Newegg | 98.60 | 0 | 4 | |
| 10 | Staples | 13.23 | 10 | Retail Electronics Index | 98.59 | 0 | |||
| 11 | Sony Style | 16.40 | 12 | 11 | Amazon | 97.60 | 1 | 12 | |
| 12 | Amazon | 17.40 | 13 | 12 | HP | 96.60 | 3 | 7 | |
| 13 | Office Depot | 24.86 | 14 | 13 | Sony Style | 93.10 | 2 | 14 | |