| Week starting 12 October 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Apple Store | 5.72 | 1 | 1 | Toys R Us | 100.00 | 0 | 7 | |
| 2 | HP | 6.25 | 2 | 2 | HP | 99.90 | 0 | 12 | |
| 3 | Office Max | 8.09 | 3 | 3 | Office Depot | 99.60 | 0 | 3 | |
| 4 | Dell | 9.16 | 5 | 4 | Office Max | 99.50 | 0 | 7 | |
| 5 | Newegg | 9.77 | 6 | 5 | Newegg | 99.40 | 0 | 10 | |
| Retail Electronics Index | 11.55 | 6 | Staples | 99.20 | 0 | 7 | |||
| 6 | CDW | 11.55 | 7 | 7 | Dell | 99.10 | 1 | 1 | |
| 7 | Walmart | 12.05 | 9 | Retail Electronics Index | 98.89 | 0 | |||
| 8 | Toys R Us | 12.84 | 8 | 8 | CDW | 98.50 | 2 | 6 | |
| 9 | Staples | 13.52 | 10 | 9 | Walmart | 98.10 | 1 | 3 | |
| 10 | Amazon | 17.15 | 12 | 10 | Amazon | 97.40 | 0 | 11 | |
| 11 | Office Depot | 25.58 | 13 | 11 | Apple Store | 97.00 | 3 | 3 | |