| Week starting 26 October 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | HP | 6.14 | 2 | 1 | HP | 100.00 | 0 | 7 | |
| 2 | Apple Store | 6.15 | 1 | 2 | Apple Store | 99.90 | 0 | 11 | |
| 3 | Office Max | 8.39 | 3 | 2 | Newegg | 99.90 | 0 | 1 | |
| 4 | Dell | 9.56 | 5 | 2 | Toys R Us | 99.90 | 0 | 3 | |
| 5 | Newegg | 9.89 | 6 | 5 | Amazon | 99.60 | 0 | ||
| 6 | CDW | 11.52 | 8 | 5 | CDW | 99.60 | 0 | 5 | |
| Retail Electronics Index | 11.62 | 5 | Office Depot | 99.60 | 0 | 9 | |||
| 7 | Walmart | 11.72 | 7 | 5 | Office Max | 99.60 | 0 | 10 | |
| 8 | Best Buy | 12.13 | 5 | Staples | 99.60 | 0 | 3 | ||
| 9 | Toys R Us | 12.19 | 9 | Retail Electronics Index | 99.38 | 0 | |||
| 10 | Staples | 12.88 | 10 | 10 | Walmart | 99.20 | 0 | 8 | |
| 11 | Amazon | 18.03 | 11 | Best Buy | 98.80 | 0 | |||
| 12 | Office Depot | 25.46 | 11 | 12 | Dell | 96.80 | 1 | 2 | |