| Week starting 9 November 2009 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | Office Max | 6.55 | 3 | 1 | HP | 99.70 | 0 | 1 | |
| 2 | HP | 6.76 | 2 | 1 | Newegg | 99.70 | 0 | 4 | |
| 3 | Overstock | 8.96 | 4 | 3 | Toys R Us | 99.60 | 0 | 9 | |
| 4 | Dell | 9.72 | 5 | 4 | Staples | 99.10 | 1 | 9 | |
| 5 | Newegg | 10.18 | 6 | 5 | Dell | 99.00 | 0 | 8 | |
| 6 | CDW | 11.24 | 7 | 6 | Overstock | 98.90 | 0 | 1 | |
| Retail Electronics Index | 11.80 | 7 | Amazon | 98.80 | 0 | 11 | |||
| 7 | Sony Style | 11.80 | 8 | Office Depot | 98.40 | 1 | 7 | ||
| 8 | Best Buy | 11.90 | 10 | 9 | Office Max | 98.20 | 1 | 4 | |
| 9 | Walmart | 12.52 | 8 | Retail Electronics Index | 97.73 | 0 | |||
| 10 | Toys R Us | 13.97 | 9 | 10 | Best Buy | 97.60 | 0 | 12 | |
| 11 | Staples | 14.42 | 11 | 11 | Walmart | 96.60 | 0 | 13 | |
| 12 | Amazon | 18.04 | 12 | 12 | Sony Style | 95.30 | 3 | ||
| 13 | Office Depot | 26.82 | 13 | 13 | CDW | 89.40 | 8 | 4 | |