| Week ending 05 February 2012 |
|---|
| Rank by Speed (seconds) | Rank by Success Rate (percentage) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time | Rank Last Week |
Rank | Target | Success Rate | Outage Hours | Rank Last Week |
|
| 1 | HP | 6.44 | 1 | 1 | Sears | 99.60 | 0 | 1 | |
| 2 | Office Max | 9.19 | 2 | 2 | Apple Store | 99.00 | 0 | 1 | |
| 3 | Apple Store | 9.81 | 3 | 3 | Amazon | 98.80 | 0 | 4 | |
| 4 | Amazon | 9.89 | 4 | 4 | Staples | 98.40 | 0 | 3 | |
| 5 | Sears | 9.92 | 5 | 5 | HP | 97.80 | 0 | 6 | |
| 6 | Newegg | 14.77 | 6 | 6 | Best Buy | 97.20 | 1 | 5 | |
| Retail Electronics Index | 15.91 | 7 | Newegg | 96.30 | 0 | 7 | |||
| 7 | Dell | 15.91 | 7 | 8 | CDW | 96.20 | 1 | 12 | |
| 8 | Best Buy | 16.30 | 8 | 9 | Overstock | 93.70 | 1 | 11 | |
| 9 | Overstock | 18.84 | 10 | Retail Electronics Index | 91.88 | 1 | |||
| 10 | CDW | 21.17 | 11 | 10 | Sony Style | 90.50 | 2 | 13 | |
| 11 | Staples | 25.59 | 12 | 10 | Office Max | 90.50 | 5 | 10 | |
| 12 | Toys R Us | 39.13 | 12 | Toys R Us | 81.30 | 24 | |||
| 13 | Sony Style | 65.77 | 13 | 13 | Dell | 51.60 | 36 | 9 | |