Week starting 29 January 2012
Rank by Response Time (seconds)					Rank by Success Rate (percentage)
Rank	Target	Response Time (seconds)	Rank Last Week		Rank	Target	Success rate (%)	Rank Last Week
1	Intelligent Finance	0.56	3		1	Santander	100.00	1
2	Egg	0.57	2		1	Cahoot	100.00	1
3	Co-operative bank	0.63	1		1	Egg	100.00	1
4	Bank of Scotland	0.81	4		1	Halifax	100.00	1
5	Halifax	0.83	5		1	HSBC Bank	100.00	1
6	Santander	0.97	6		1	Lloydstsb	100.00	1
7	Nationwide	1.15	7		1	Nationwide	100.00	1
8	RBS	1.19	8		1	Natwest	100.00	1
	Banking Index UK	1.28			1	Smile	100.00	1
9	Smile	1.42	9		1	Bank of Scotland	100.00	1
10	First Direct	1.71	10		1	Co-operative bank	100.00	1
11	Cahoot	2.11	11		1	First Direct	100.00	1
12	HSBC Bank	2.13	16		1	Intelligent Finance	100.00	1
13	Natwest	2.23	12		1	RBS	100.00	1
14	Lloydstsb	2.29	13		1	Metro Bank	100.00	16
15	Barclays	2.30	15			Banking Index UK	99.98
16	Metro Bank	2.30	14		16	Barclays	99.70	1