Visitor Monitoring Privacy Policy | Keynote Systems

Privacy Policy

Keynote LLC (“Keynote”) respects the privacy of all of its users and is committed to protecting such privacy in accordance with this Privacy Policy. This Privacy Policy explains our treatment of your personal information collected by Keynote. We urge you to read this Privacy Policy carefully and to check back periodically as this Privacy Policy may change from time to time.

Collection of Personal Information

Information that can be used to uniquely identify or contact a single person is referred to herein as “personal information”. Keynote may obtain personal information about individuals when such individuals specifically provide such information to Keynote, such as by registering Keynote products, purchasing a Keynote product, contacting sales, creating a web account, signing up to evaluate/use a service, downloading an update, requesting support, participating in a marketing/sales promotion or online survey, requesting marketing materials, signing up for a webinar and through other means. Keynote maintains appropriate safeguards, consistent with the standards of the industry, to ensure the security, integrity and privacy of personal information collected from individuals.

Use of Personal Information, Opt-Out and Corrections

We may use personal information for various purposes as follows:

The personal information we collect allows us to keep you posted on Keynote’s latest product announcements, updates, and upcoming events. It also helps us to market to you our products, services, content, and advertising.

We also use personal information to help us develop, deliver, and improve our services, products, services, content, and advertising.

We use personal information for the invoicing and related communications for purchases of our products and services.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

We may also use personal information for internal purposes such as data analysis, and research to improve Keynote’s services, products, marketing and customer communications.

If you sign-up for or enter into a marketing or sales promotion we may use the personal information you provide to administer those programs as well as for any purpose set forth herein and as may be specified in that particular marketing/sales promotion.

Depending upon how an individual provides personal information to Keynote, he or she may be presented with the opportunity to indicate whether he or she would like to "opt-out" of receiving promotional and/or marketing information about other products and services from Keynote. An individual can also at any time opt-out of receiving promotional and marketing information by contacting Keynote as set forth below. Notwithstanding any opt-out of receiving marketing and/or promotional information by an individual, Keynote reserves the right to use personal information to contact a customer regarding account status, changes to a Keynote agreement, to meet Keynote’s support or warranty obligations and other matters relevant to use of the underlying Keynote product or service purchased and/or used by the customer.

Individuals may at any time, by contacting Keynote as set forth below, update/correct personal information previously submitted which the user believes is erroneous.

Collection and Use of Non-Personal Information

We also collect and/or may create non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, create, use, transfer, and disclose non-personal information for any purpose.

Disclosure of Personal Information

At times Keynote may make certain personal information available to strategic partners that work with Keynote to provide Keynote products and services, or that help Keynote market to customers. Personally identifiable information will only be shared by Keynote to market, provide or improve our products, services and advertising; it will not be shared with third parties for their own marketing purposes. As set forth above, you may opt-out of having your personal information used for promotional or marketing purposes.

Keynote may also share personal information with companies who provide services for Keynote such as information processing, extending credit, fulfilling customer orders, delivering products and services, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Keynote markets its products.

Further, it may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Keynote to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our intellectual property, operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Use of Cookies and Other Technologies

Keynote uses cookies on its websites and may use other technologies such as pixel tags and web beacons on its websites and digital marketing materials. These technologies help us better understand user behavior, tell us which part of our website people have visited, whether an electronic marketing brochure is opened, facilitate and measure the effectiveness of advertisements and marketing materials and similar uses. Our use of cookies includes storing visitor preferences, recording session information, recording user-specific information on what pages of our website people have visited, customizing Web page content based on visitors’ browser type or other information that the visitor sends or based on their behavior. Most browsers will automatically accept cookies. You can set your browser to reject cookies and certain other technologies. Please be advised that some parts of the Keynote web site may not function properly if the cookies or other technologies are rejected.


Keynote’s websites may contain links to third-party sites. Keynote cannot control and is not responsible for the privacy practices of such third-party sites. Keynote encourages users to be aware when they leave the Keynote website, and to read the privacy statements of each web site they visit. This Privacy Policy applies only to Keynote.

Policy, Policy Changes and Contacting Keynote Regarding Policy

The foregoing policy is effective as of February 24, 2014. Keynote reserves the right to change this policy at any time. If Keynote changes its Privacy Policy, those changes will be posted on the Keynote privacy page (see If you have questions or concerns regarding this privacy statement, please contact Keynote at

February 24, 2014

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