2005 Keynote Performance Awards for "Best Customer Experience" Keynote customer experience studies of leading industries rely on actual user behavior and feedback to benchmark the customer experience and its impact on brand and conversion. Keynote insures scientific integrity, apples-to-apples comparison and fair comparison of site effectiveness across a given industry. Study results are based on the evaluation of more than 250 metrics from thousands of participants as they interact with the sites included in a particular study. Airline (customers) Expedia Auto insurance (prospects) The Progressive Group of Insurance Banking (customers) Bank of America Banking (prospects) Wachovia Brokerage (prospects) E*TRADE Computer Hardware Amazon Credit card (prospects) Discover Cruise Expedia Dating (customers/prospects) Yahoo! Personals Lodging Expedia Rental Cars Orbitz Retail Amazon Search Google Third Party Auto Kelley Blue Book UK Retail Amazon Wireless provider (prospects) Wirefly