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March
20, 2003 9:00 pm EST
From Keynote Systems (NASDAQ:KEYN), the Internet Performance
Authority, following is an update on Internet and Web
performance as of 3:00 pm EST March 20, 2003. The data
is measured by Keynote's distributed network of automated
browsers that download Web pages from all the major
backbones on the Internet in all the major cities of
the world.
The Internet and the Web as a whole are not showing
any problems:
- Viewed from the U.S., Al Jazeera (www.aljazeera.net)
was having very serious performance problems. It
normally takes approximately two seconds to download
its home
page over high-speed access lines. That jumped
at 2:00 am EST on March 20 and eventually was over
240 seconds.
Availability concurrently dropped below 50%. (A
site is unavailable if the automated measurement
browser,
based on Internet Explorer, is rejected by the
site or if an attempt to connect to the site times
out.)
These began recovering at 10:00 am EST and are
now at approximately 8 seconds download and 100%
availability
as of noon EST.
- The U.K. Times Online (www.timesonline.co.uk)
was also having problems, although they were not
as severe as Al Jazeera; at 2:00 am EST download
time
started to jump and eventually was over 100 seconds
instead of the usual 5 seconds. Availability was
below 50% for an extended period. These had recovered
by
9:00 am EST.
- Jerusalem Post downloads from the U.S.
slowed by a factor of three, but availability remains
100%.
Download time has returned close to normal.
- BBC (www.bbc.co.uk)
is doing well.
- CNN, NY Times, USA Today, Wall Street
Journal, Washington Post, ABC.com, MSNBC, LA Times
are all performing
reasonably. They all had a brief performance slow-down
(approximately twice as slow as usual) at 8pm EST
Wednesday night, and some very minor availability
problems, but
performance has generally been very good.
- Alternet
( www.alternet.com ) had performance problems from
7:00 pm to 10:00 pm on March 19, when
download time for the home page was almost 60 seconds
instead of the usual 3 seconds and availability also
dropped below 70%. They are not having noticeable
problems on March 20th.
- The U.S. Army's public home
page, www.army.mil/ continues to have problems.
Download time over high-bandwidth
access lines is approximately 30 seconds at noon
EST on March 20, after peaking as high as 70 seconds
earlier
in the day and remaining over 80 seconds for much
of the March 19 business day. Availability has improved
to over 90%, after falling below 80% earlier in the
day. Normal download time is 4 seconds.
- The U.S. Marine
Corps's public home page, www.usmc.mil/ is having
problems, but they're now not
as severe as the Army's. Their download time over
high-bandwidth access lines is approximately 20 seconds
at noon EST
on March 20, after peaking over 30 seconds earlier.
Availability has always been excellent. Normal download
time is 4.5 seconds.
- The U.S. Air Force's public home
page, www.af.mil/ has generally had excellent performance
and availability,
but the site was completely unavailable from 1:00
am to 6:30 am EST March 20. Similarly the U.S. Navy's
public home page, www.navy.mil/ has had generally
excellent performance
and availability, but the site was completely unavailable
from 3:00 am to 11:00 am EST March 20.
- Other U.S. Government
sites (State, Homeland Security, FBI, Justice,
DOE, the Congress, White House,
etc.) are not showing noticeable problems. The New
York City home page is also not showing problems.
Among miscellaneous sites associated with
the Iraq war, some are having performance issues.
- Notably, www.antiwar.com is taking over 220 seconds
to download its home page over high-speed access
lines; it normally takes two seconds. Concurrently,
availability
has dropped below 70%. Performance degradation for
that site started at 9:00 am EST on March 20; there
was a similar problem on March 19.
- Move On ( www.moveon.org ) has had excellent download performance, but availability
had dipped briefly from
100% to 80% at both midnight to 1:00 am and 8:00
am to 9:00 am EST March 20.
From Keynote's U.K. measurement sites, the
situation is similar. A few organizations are having
problems. For example:
- The U.K. Home Office ( www.homeoffice.gov.uk )
had availability of 80% between 6:00 pm EST on March
19
and 7:00 am EST on March 20; it has now returned
to 100%. Performance was not greatly affected; the
site
is performing better than it had on March 19th, when
it had download times of over 15 seconds instead
of the usual one second.
- U.K. news organizations are
generally performing well, although there have
been brief periods of decreased
performance. For example, ITV ( www.itv.com/news/ ) between 9:00 am and 10:00 am EST had 30-second
download
times instead of the usual 2 seconds. The Evening
Standard (www.thisislondon.co.uk/ ) had slower downloads
(approximately
10 seconds) between 10:00 pm March 19 and 2:00 am
March 20 EST instead of the usual 2 seconds.
Press Contacts:
Daniel C. Berkowitz
Director of Corporate Communications
Keynote Systems, Inc.
777 Mariners Island Blvd.
San Mateo, CA 94404
Direct: 650-403-3305
Main: 650-403-2400
Email: dberkowitz@keynote.com
www.keynote.com
Della Lowe
Sr. Manager, Public Relations
Keynote
650-403-3233
dlowe@keynote.com
Erika Freed
Ruder Finn PR
212-715-1538
freede@ruderfinn.com
Aakiya Woods
Ruder Finn PR
212-715-1694
woodsa@ruderfinn.com
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